ITSM / CMDB / ServiceNow BA

10 hours ago

Kochi, India Recloud Consulting Full time

About the RoleWe are looking for a skilled Business Analyst with strong experience in ITSM processes, CMDB, and ServiceNow . The ideal candidate will work closely with business and technical teams to translate requirements into actionable solutions, support process improvement, and drive ITSM project execution.This opportunity is with our client, a global integrated energy company leading the transition to a net-zero future.Key ResponsibilitiesConduct requirements gathering, stakeholder interviews, and process mappingCreate user stories, functional specs, and process documentationCollaborate with ServiceNow and ITSM teams for solution design & enhancementsSupport UAT planning, test case creation, and defect triageEnsure CMDB and ITSM processes align with organizational standardsFacilitate communication between business and technical stakeholdersMust-Have Skills✔ Strong analytical & problem-solving abilities✔ Experience in requirements gathering & stakeholder engagement✔ Ability to create user stories, documentation, and process flows✔ Excellent communication skills to bridge business & technical teamsShould-Have Skills✔ Familiarity with ITSM frameworks (ITIL)✔ Understanding of CMDB data models & governance✔ Exposure to ServiceNow (Incident, Change, Problem Modules)✔ Certifications (Preferred): ITIL v4 Foundation / ServiceNow CSACould-Have Skills➕ Basic exposure to automation/workflow platforms➕ Experience creating test cases and supporting UAT➕ General understanding of cloud environments➕ Knowledge of workflow or low-code toolsAbout (Client)Our Client is a global integrated energy company operating in over 60 countries, delivering energy solutions while accelerating the shift toward a net-zero future .The company fosters an inclusive, collaborative environment grounded in safety, respect, excellence, courage, and teamwork , with strong emphasis on innovation, continuous learning, and hybrid work flexibility.

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