English Language Expert

4 weeks ago

india Curiotory Full time

Job Title: English Language Customer Support Specialist

Location - Remote

Compensation - 4 LPA

Relocation travel and 15 days accommodation will be provided


Job Overview:


We are seeking a English language expert to join our team as a Customer Support Specialist, providing voice and phone support to English -speaking customers. The ideal candidate will have excellent communication skills in both English, as well as a strong understanding of customer service principles. This role requires the ability to effectively troubleshoot and resolve customer issues over the phone while maintaining a high level of professionalism and empathy.


Responsibilities:

  • Provide exceptional customer support to English -speaking customers via phone calls, ensuring their inquiries and concerns are addressed promptly and effectively.
  • Serve as the primary point of contact for English -speaking customers, assisting them with product-related questions, technical issues, and order inquiries.
  • Utilize active listening skills to understand customer needs and concerns, demonstrating empathy and patience throughout the interaction.
  • Troubleshoot and resolve customer issues in a timely manner, escalating complex issues to higher-level support teams when necessary.
  • Document customer interactions accurately and thoroughly in the company's CRM system, including details of the issue, resolution provided, and any follow-up actions required.
  • Collaborate closely with internal teams such as product development, sales, and logistics to ensure timely resolution of customer issues and enhance overall customer satisfaction.
  • Stay up-to-date on product knowledge, company policies, and industry trends to effectively assist customers and provide accurate information.
  • Contribute to ongoing process improvements and initiatives aimed at enhancing the quality of customer support and overall customer experience.


Qualifications:

  • Fluency in spoken and written English is essential, with a strong command of formal and informal language styles.
  • Proficiency in English is required to effectively communicate with internal teams and stakeholders.
  • Previous experience in customer support or a related field is preferred, with a proven track record of delivering high-quality service to customers.
  • Excellent communication skills, including active listening, clear verbal expression, and professional phone etiquette.
  • Strong problem-solving abilities, with the capacity to think quickly and logically under pressure.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Empathetic and patient demeanor, with a genuine desire to help customers resolve their issues.
  • Familiarity with CRM software and support ticketing systems is a plus.
  • Flexibility to work shifts that may include evenings, weekends, and holidays, based on customer support needs.


Location: Remote

Employment Type: Full-time


Join our team and be part of a dynamic customer support environment

  • Dutch speaking Expert Rater

    1 week ago

    India Language Recruiters Full time

    Job Description Step into the future of advertising as an Expert Rater , where your expertise will drive the evolution of AI-generated content As a Dutch speaking Expert Rater in Cape Town , your primary responsibility will be to evaluate and enhance AI-generated advertising content. You will follow established guidelines, provide insightful feedback, and...

  • Dutch speaking Expert Rater

    1 month ago

    india Language Recruiters Full time

    Job Description Step into the future of advertising as an Expert Rater , where your expertise will drive the evolution of AI-generated content! As a Dutch  speaking Expert Rater  in Cape Town , your primary responsibility will be to evaluate and enhance AI-generated advertising content. You will follow established guidelines, provide insightful...

  • Dutch speaking Expert Rater

    3 weeks ago

    india Language Recruiters Full time

    Job Description Step into the future of advertising as an Expert Rater , where your expertise will drive the evolution of AI-generated content! As a Dutch  speaking Expert Rater  in Cape Town , your primary responsibility will be to evaluate and enhance AI-generated advertising content. You will follow established guidelines, provide insightful...

  • Chinese Language Expert

    2 months ago

    India Technofocus Full time

    Overview:We are seeking a highly skilled language expert IMMEDIIATE JOINERS ONLY (with a strong proficiency in both spoken and written Chinese Traditional. This role is crucial for translating content from English to Chinese Traditional, providing live interpretation services, and coordinating training programs offered by our company to Microsoft partners...

  • Chinese Language Expert

    2 months ago

    India Technofocus Full time

    Overview: We are seeking a highly skilled language expert IMMEDIIATE JOINERS ONLY (with a strong proficiency in both spoken and written Chinese Traditional. This role is crucial for translating content from English to Chinese Traditional, providing live interpretation services, and coordinating training programs offered by our company to Microsoft partners...

  • Language Specialist- English

    1 week ago

    india Innodata Inc. Full time

    2024 Off Campus Recruitment ! Post Graduates/PHD's in English/History/Journalism/Linguistics/Political science / Economics/ Psychology/Sociology/Mass Communication/Computational Linguistics are welcomed. As a Generative AI Associate on our AI Large Language Models (LLMs) team, you will be joining a truly global team of subject matter experts across a wide...

  • Language Specialist- English

    1 week ago

    India Innodata Inc. Full time

    2024 Off Campus Recruitment !Post Graduates/PHD's in English/History/Journalism/Linguistics/Political science / Economics/ Psychology/Sociology/Mass Communication/Computational Linguistics are welcomed.As a Generative AI Associate on our AI Large Language Models (LLMs) team, you will be joining a truly global team of subject matter experts across a wide...

  • Italian Language Expert

    1 month ago

    india Curiotory Full time

    Job Title: Italian Language Customer Support Specialist Location - Remote Compensation - 10 LPA Shift = 9 Hour shift - 5 days working in case of onsite - Relocation travel and 15 days accommodation will be provided Proficiency - B2 & Above Job Overview: We are seeking a Italian language expert to join our team as a Customer Support Specialist,...

  • Spanish Language Expert

    1 month ago

    india Curiotory Full time

    Job Title: Spanish Language Customer Support Specialist Location - Remote Compensation - 10 LPA Shift = 9 Hour shift - 5 days working In case on of on site - Relocation travel and 15 days accommodation will be provided Proficiency - B2 & Above Job Overview: We are seeking a Spanish language expert to join our team as a Customer Support Specialist,...

  • Hindi Language Expert

    4 weeks ago

    india Curiotory Full time

    Job Title: Hindi Language Customer Support Specialist Location - Remote Compensation - 4 LPA Shift - 9 Hour shift - 5 days working Proficiency - Professional Job Overview: We are seeking a Hindi language expert to join our team as a Customer Support Specialist, providing voice and phone support to Hindi -speaking customers. The ideal candidate will have...

  • Nepali Language Expert

    4 weeks ago

    india Curiotory Full time

    Job Title: Nepali Language Customer Support Specialist Location - Remote Compensation - 4LPA Shift - 9 Hour shift - 5 days working Proficiency - Professional Job Overview: We are seeking a Nepali language expert to join our team as a Customer Support Specialist, providing voice and phone support to Nepali-speaking customers. The ideal candidate will have...

  • Greek Language Expert Research Analyst

    1 week ago

    India Michael Page Full time

    Focus on the Greek language. Fluent in Greek and English, both written and spoken. About Our Client Our client offers data services, subject matter expertise, and technology solutions. It operates primarily in sectors like content technology, data services, and subject matter expertise across industries such as publishing, education, finance, sales...

  • Greek Language Expert Research Analyst

    2 months ago

    india Michael Page Full time

    Focus on the Greek language. Fluent in Greek and English, both written and spoken. About Our Client Our client offers data services, subject matter expertise, and technology solutions. It operates primarily in sectors like content technology, data services, and subject matter expertise across industries such as publishing, education, finance,...

  • Vietnamese Language Expert

    1 month ago

    india Recrutory Full time

    Job Title: Vietnamese Language Customer Support Specialist Location - Thane - Mumbai Compensation - 10 LPA Shift = 9 Hour shift - 5 days working In case of on site Relocation travel and 15 days accommodation will be provided Proficiency - B2 & Above Job Overview: We are seeking a Vietnamese language expert to join our team as a Customer Support...

  • Bahasa Language Expert

    1 month ago

    india Curiotory Full time

    Job Title: Bahasa Language Customer Support Specialist Location - Thane - Mumbai Compensation - 10 LPA Shift = 9 Hour shift - 5 days working In case of on-site Relocation travel and 15 days accommodation will be provided Proficiency - B2 & Above Job Overview: We are seeking a Bahasa language expert to join our team as a Customer Support Specialist,...

  • Subject Matter Expert

    2 months ago

    India Bhanzu Full time

    About The Company:Are you excited about (quite literally) a game-changing idea? Does the cocktail of Englishgaming and tech give you an adrenaline rush? Then we have lots to talk about.We are a Math and English based Ed Tech company founded by the World’s Fastest HumanCalculator - Neelakantha Bhanu. We are a bunch of enthusiasts taking on...

  • Subject Matter Expert

    2 months ago

    india Bhanzu Full time

    About The Company: Are you excited about (quite literally) a game-changing idea? Does the cocktail of English gaming and tech give you an adrenaline rush? Then we have lots to talk about. We are a Math and English based Ed Tech company founded by the World’s Fastest Human Calculator - Neelakantha Bhanu. We are a bunch of enthusiasts taking on contemporary...

  • Business English Teacher

    2 days ago

    India Tale Crafted English Full time

    Company DescriptionWelcome to Tale Crafted English, where we believe in crafting confident communicators and shaping bright futures. Role DescriptionThis is a part-time remote role for a Business English Teacher. The Business English Teacher will be responsible for teaching English language skills with a focus on business communication. The role will involve...

  • Business English Teacher

    23 hours ago

    india Tale Crafted English Full time

    Company Description Welcome to Tale Crafted English, where we believe in crafting confident communicators and shaping bright futures. Role Description This is a part-time remote role for a Business English Teacher. The Business English Teacher will be responsible for teaching English language skills with a focus on business communication. The role will...

  • Japanese Language Expert

    1 month ago

    india Movate Full time

    Hiring Japanese Language Expert - Customer Support Location : Chennai (Ambattur) Experience : 1 to 7 years Shift Timing : Should be flexible with Night Shift Interview Process : Managerial Discussion -> Client Discussion Roles & Responsibilities: Excellent communication skills in Japanese language. Well versed with customer handling skills. Follow...