Team Lead

3 weeks ago

Bengaluru, India AXA Global Business Services Full time

AXA Global Business Services (AXA GBS) is looking for an Team Lead to manage our dynamic team in Property & Casualty (P&C) Insurance domain.

Location: Ecopolis Yelahanka, Bangalore

Join By: Immediate

Key Responsibilities:
Lead a team handling policy lifecycle activity: quotes, new business, mid-term adjustments, renewals, cancellations, and customer support via email/live chat.
Ensure delivery of key performance metrics and maintain high-quality standards.
Conduct VOC and error analysis to identify trends and drive improvements.
Manage client relationships and ensure service excellence.
Drive team development through training, performance appraisals, and career pathing.
Implement process improvements and contribute to strategic initiatives.

Key Skills & Experience:
Mandatory: Expertise in P&C Insurance domain.
68 years of experience in Insurance Policy Servicing.
Strong background in policy administration and servicing.
Experience managing operations teams and working with digital platforms.
Proficiency in MS Word, Excel, and PowerPoint.
Excellent problem-solving, decision-making, and communication skills.
Exposure to live chat/web chat processes is a plus.

Send your CV to and don't forget to include your CTC and notice period and current location.

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