Infrastructure Analyst

Who We Are:

Endeavor is a global media and entertainment company with world-class brands and capabilities across talent representation, sports, fashion, event management, and brand marketing. Comprised of industry leaders, including entertainment agency WME; sports, fashion, events, and media company IMG; and premier mixed martial arts organization UFC, Endeavor likely plays a significant role in the content you love and the experiences and events you never forget. Our companies and represented talent and brand clients collectively reach billions of passionate fans directly every single day.

The Role And What You’ll Do:

The Endeavor Infrastructure team is responsible for supporting andmaintaining IT infrastructure around the globe. Key technologies include Active Directory, Cisco switches and firewalls, Windows

Servers, Hyper-V, Cisco VOIP technologies, Cisco Meraki wireless, backups, Nasuni hybrid storage, Azure, Office 365, Compellent SANs, Cisco UCS, Nutanix, and HP Servers.

Within IT Infrastructure’s team, this role will be responsible for monitoring and responding to security events, responding to escalated helpdesk incidents through email and ticketing system, performing routine patching on core server and network infrastructure, and monitoring and triage response to Solarwinds alerts, provide solutions, and collaborate with Global Infrastructure team. As a member of this team you will work in one of the world's leading Entertainment, Sport and Fashion organizations and have the opportunity to learn and develop skills in a truly world leading company.

Direct Experience Requirements:

• Working hands on experience with configuration management tools such as SCCM, SCOM, and JAMF Casper.
• Direct experience deploying Windows Updates within the constraints of a mission-critical 24x7 environment.
• Working experience with large-scale enterprise patch management and vulnerability management solutions such as VMM, Solarwinds, and SCCM/WSUS.
• Working knowledge of application dependencies including, but not limited to DNS, DHCP, OSI reference model.
• Infrastructure and application oversight and ownership (OS, firmware, security).
• Working experience responding to security incidents.
• Direct experience managing Windows Server operating systems.
• Working experience developing and wielding PowerShell scripts to pull or push data from a large Windows Server infrastructure

Indirect Experience Requirements:

• Ability to maintain accurate documentation
• Strong communication and problem-solving skills
• 3-5 years working experience on an enterprise helpdesk
• 1-3 years working experience on enterprise infrastructure (servers, cloud, etc.)

Other Skills and Abilities Required:

• Speaks and write fluent English
• Proven ability to work in a high-touch, fast-paced environment
• Pro-active awareness of direct and indirect security threats
• Must be effective in working independently and in a team setting
• Must have the ability to understand and actively problem solve direct and indirect components and dependencies
• Strong oral and written communication skills to articulate technologies to technical and non- technical personnel
• Excellent interpersonal and customer relationship skills

Desirable qualities include:

• Direct experience managing Linux and Cisco networking operating systems.
• Certification desired (MCSA - Microsoft Servers)
• Certification desired (CCNA or other Cisco certification)
• Working knowledge of network technologies, specifically WAN, MPLS, VLANs, etc as it relates to overarching connectivity enterprises.
• Working knowledge of security technologies and firewalls.
• Experience writing and administrating batch jobs

Please note working hours for this role is currently TBC and may require non-standard hours.