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Workshop Manager(Automobile)
1 week ago
Workshop Manager(Automobile)
Department:
After - Sales
Reports to:
National Service Manager
Location:
Lagos
Job Type:
Full Time
Position Summary
The Workshop Manager is a crucial position in our after-sales service department, responsible for overseeing the day-to-day operations of the workshop or service bay. This role requires a combination of technical expertise, leadership skills, and organizational abilities to ensure that vehicle maintenance and repair services are delivered efficiently and effectively
Tasks and activities of the role
Managing Technicians
Manage a team of automotive technicians, providing guidance, support, and training.
Assign work orders and tasks to technicians, ensuring workload is evenly distributed.
Monitor technician productivity and quality of work.
Quality Control
Ensure that all maintenance and repair work meets the required standards.
Conduct quality inspections and spot-checks to maintain service quality.
Address any issues or concerns related to work quality promptly.
Workflow Management
Coordinate the scheduling of vehicle repairs and maintenance to optimize workshop efficiency.
Prioritize urgent or high-priority repair jobs to minimize customer wait times. Maintain a clean and organized workshop environment..
Interact with customers to explain repair recommendations and provide updates on service progress.
Customer Service
Address customer inquiries and concerns professionally and empathetically.
Strive to exceed customer expectations and ensure high levels of customer satisfaction.
Parts and Inventory
Management
Request for parts as needed, ensuring timely delivery to minimize delays in repairs.
Maintain accurate records of parts usage and inventory levels
Reporting and Documentation
Maintain records of service and repair activities, including parts used and labor hours.
Provide regular updates to the service manager and other stakeholders.
Requirements
Qualification
▪ Bachelor's degree in Engineering, or a related field
Professional experience
▪ Proven experience as an automotive technician with strong technical knowledge.
▪ Previous supervisory or leadership experience in an automotive workshop
▪ Proficiency in using automotive diagnostic equipment and tools.
Soft skills
▪ Excellent communication, interpersonal, and customer service skills.
▪ Problem-solving and decision-making abilities.
▪ Leadership and team-building skills
▪ Knowledge of industry regulations and safety standards.
▪ Ability to work in a fast-paced and sometimes high-pressure environment.
Method of Application
Interested and qualified candidates should send their CVs to using MK-24-WM as subject of the mail.
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