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Business Analyst

2 months ago

Hyderabad, India Firstsource Full time
We are hiring a Business System Analyst

Firstsource is currently looking for a Business System Analyst for the Hyderabad location

Experience Required:· 3+ years in Business AnalysisAt least2-4 years of experience in defining/developing software products and/or implementing & managing CRM/CSM software development efforts

Skills Required:· Excellent planning, organization, and problem identification skills demonstratedvia the ability to identify minimum viable product (MVP) requirements and prioritize accordingly .· Proven experience working with one or more CRM or CSM technologies/platforms (e.g., Oracle, Salesforce, HubSpot, NICE, etc.)· Experience translating business requirements into project features, user stories, and tests· Knowledge of multiple approaches to digital assistant development and implementation is preferredSome understanding of Agile methodology (tools, processes, roles)

ResponsibilitiesWork with stakeholders, including vendors, test teams, process managers, and end users to ensure solutions are delivered according to schedule, with the required functionality, and in alignment with business goals/requirementsBuild cross-functional partnerships, internally and externallyCollect, analyze, and interpret data for process improvements and content enhancements · Analyze/document new and existing processes and proceduresFollow SDLC (Software Development Lifecycle) processesAdhere to the ethical standards and comply with the laws and regulations applicable to your job function.

QualificationsBachelor's degree or equivalent experienceFluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)Strong written, verbal and collaboration skills