Residence manager

4 weeks ago

Mumbai, India Union Living Full time

Role Overview :We’re looking for a proactive, people-centric professional with a hospitality background to join our on-ground team. As a Residence Manager, you’ll be responsible for resident experience, day-to-day property operations, complaint resolution, rent follow-ups, and community engagement through events. This is a multi-faceted role ideal for someone who thrives in high-energy, people-first environments.Budget : 25-40k - Based on experience.Location : Mumbai / PuneKey Responsibilities :Guest Relations & Onboarding: Act as the first point of contact for residents and visitors; ensure smooth onboarding, check-ins, and check-outs.Resident Experience & Complaint Management: Handle concerns and escalations with empathy and urgency. Maintain a strong resident satisfaction score.Operations Oversight: Coordinate with housekeeping, security, and maintenance teams for daily operations across properties.Rent Collection & Reporting: Follow up on rent dues, track payments, and maintain accurate records in coordination with the finance team.Event & Community Engagement: Plan and execute events, meetups, and interactive activities to build resident engagement.Property Tours & Sales Support: Conduct property visits for prospective students and parents, highlighting features and addressing queries.Cross -Team Collaboration: Work closely with the sales, marketing, and operations teams to ensure a seamless resident journey.Requirements :Bachelor’s degree, preferably in Hospitality Management or related field1–3 years of experience in co-living/co-working spaces, hospitality, or guest relations/front desk rolesStrong interpersonal and communication skillsComfortable with travel across company properties in Mumbai or PuneAbility to multitask and handle fast-paced operational environmentsWorking knowledge of basic CRM tools and Microsoft OfficeNice to have :Event planning or community-building experiencePrevious experience handling rent collection or customer paymentsFluency in English, Hindi, and MarathiWhat we offer :A chance to shape the future of urban student livingDynamic work culture with autonomy and ownershipRegular engagement with a young, energetic communityOpportunities to grow with a fast-scaling hospitality startupTo Apply:Send your CV to with the subject line: Residence Manager - Union Living.

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