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Front Desk Receptionist

2 months ago

Greater Bengaluru Area, India BCE Global Tech Full time

Job Title: Receptionist and Front Desk Executive

Location: Cyber Park, Electronics City Phase I, Bangalore

Employment Type: Contract

Reports to: Manager

Department: Facilities

Job Summary:

As a Receptionist and Front Desk Executive, you will be the first point of contact for clients, visitors, and employees. Your role is crucial in creating a positive and professional first impression of the company. You will manage front desk operations, handle a range of administrative tasks, and provide exceptional customer service to ensure smooth and efficient office functioning.

Key Responsibilities:

· Front Desk Management:

o Greet and welcome guests, clients, and employees with a friendly and professional demeanor.

o Answer and direct phone calls to the appropriate departments or individuals.

o Manage the reception area, ensuring it is clean, organized, and presentable at all times.

o Handle visitor check-ins, issue visitor badges, and notify staff of their arrival.

· Administrative Support:

o Perform general office duties including managing mail, scheduling meetings, and ordering office supplies.

o Maintain and update office calendars, schedules, and appointments.

o Assist with basic administrative tasks such as data entry, filing, and document preparation.

· Customer Service:

o Provide information about the company’s products, services, and policies to visitors and clients.

o Address and resolve inquiries, complaints, or requests in a courteous and effective manner.

o Ensure a high level of customer satisfaction through proactive communication and problem-solving.

· Coordination and Communication:

o Coordinate with various departments to ensure seamless communication and effective office operations.

o Manage conference room bookings and setup for meetings and events.

o Assist with onboarding new employees and provide orientation to the office environment.

· Security and Safety:

o Monitor and maintain security protocols, including visitor logs and access control.

o Ensure compliance with health and safety regulations and procedures.

Qualifications:

· Education:

o High school diploma or equivalent required; Associate’s or bachelor’s degree in business administration or related field preferred.

· Experience:

o 3-5 years of previous experience in a receptionist or front desk role .

o Experience in a customer-facing or administrative support position is advantageous.

· Skills:

o Excellent verbal and written communication skills.

o Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

o Strong organizational and multitasking abilities.

o Ability to handle sensitive and confidential information with discretion.

o Positive attitude, professional appearance, and strong interpersonal skills.

Work Environment:

· Office setting with standard working hours; may include occasional overtime or extended hours.

· Requires sitting for extended periods and occasional lifting of light office supplies.