Customer Excellence Manager

2 weeks ago

Pune, India MASTER MIND CONSULTANCY Full time
As a Customer Excellence Manager you will work with the Operations teams in ensuring that the function delivers exceptional experience to its customers. The customer excellence manager will be a part of the functional leadership team and help integrate across partner excellence insights and performance transformation and automation and functional operational excellence. Ultimately your goal is to cultivate longterm customer loyalty by consistently delivering value and going above and beyond. Your performance will be measured against process performance as well as improved customer satisfaction.

Key AccountabilitiesIntegrating all projects and programs that impact the function you are supporting and be a voice into the function and the voice of the function in other forumsJoint Ownership of ensuring closed looping on all actions from partner forums and creation of data and insights for the engagement forumsMonitoring business performance and working with the functional leadership and functional opex to drive continual improvement.Support the function in service recovery plans and roadmap to recover on missed metricsDeveloping a strategic partnership roadmap aligned with goals and strategize ways to grow current collaborator relationships.Support the functional leader in monitoring and meeting the performance contract for the functionBe the single source of data and inputs for the function into all strategic reports and dashboards working together with the function and under the guidance of the functional leaderTranslate all data and insight requirements of the function into formal demand to help the relevant teams complete theseHold all teams supporting the function to account on their work youre doing.Qualifications Competencies & AttitudeBachelors degree or equivalent experience in business administration operations management or a related field. Masters degree or equivalent experience preferred.Validated experience 5 years in operational excellence and service excellence roles and a total work experience of 15 yearsInterested can contactOR email resume toCustomer Excellence Manager,BPO,Customer,Salesforce,Genesys,SAP,Order to Cash,celonis,Minitab,Customer promise execution,Customer Segmentation,Customer Service Design

  • Customer Excellence Manager

    2 weeks ago

    Pune, India MASTER MIND CONSULTANCY Full time

    As a Customer Excellence Manager you will work with the Operations teams in ensuring that the function delivers exceptional experience to its customers. The customer excellence manager will be a part of the functional leadership team and help integrate across partner excellence insights and performance transformation and automation and functional operational...

  • Customer Excellence Manager

    2 weeks ago

    pune, India MASTER MIND CONSULTANCY Full time

    As a Customer Excellence Manager you will work with the Operations teams in ensuring that the function delivers exceptional experience to its customers. The customer excellence manager will be a part of the functional leadership team and help integrate across partner excellence insights and performance transformation and automation and functional operational...

  • Customer Excellence Manager

    2 weeks ago

    pune, India MASTER MIND CONSULTANCY Full time

    As a Customer Excellence Manager you will work with the Operations teams in ensuring that the function delivers exceptional experience to its customers. The customer excellence manager will be a part of the functional leadership team and help integrate across partner excellence insights and performance transformation and automation and functional operational...

  • Customer Excellence Manager

    2 weeks ago

    Pune, Maharashtra, India MASTER MIND CONSULTANCY Full time

    Job SummaryWe are seeking a highly skilled Customer Excellence Manager to join our team at MASTER MIND CONSULTANCY. As a key member of our operational excellence team, you will be responsible for ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with the operations teams to deliver exceptional customer...

  • Customer Excellence Manager

    3 weeks ago

    Pune, India MASTER MIND CONSULTANCY Full time

    As aCustomer Excellence Manager you will work with the Operations teamsin ensuring that the function delivers exceptional experience toits customers. The customer excellence manager will be a part ofthe functional leadership team and help integrate across partnerexcellence insights and performance transformation and automationand functional operational...

  • Customer Excellence Manager

    2 weeks ago

    Pune, Maharashtra, India MASTER MIND CONSULTANCY Full time

    Job SummaryWe are seeking a highly skilled Customer Excellence Manager to join our team at MASTER MIND CONSULTANCY. As a key member of our operational excellence team, you will be responsible for ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesCollaborate with operations teams to deliver exceptional customer...

  • Customer Excellence Specialist

    3 weeks ago

    Pune, Maharashtra, India Avalara Full time

    Job Title: Customer Excellence ConsultantAs a Customer Excellence Consultant, you will play a critical role in managing and resolving complex customer issues. Your expertise will be instrumental in overseeing escalated customer concerns and providing strategic leadership to lead resolutions.This role is based in Pune and you will report to the Sr. Manager,...

  • Customer Excellence Consultant

    3 weeks ago

    pune, India Avalara Full time

    What You’ll DoAs a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions.This role is based in Pune and you will report to Sr. Manager, Customer...

  • Customer excellence consultant

    3 weeks ago

    Pune, India Avalara Full time

    What You’ll Do As a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions. This role is based in Pune and you will report to Sr. Manager,...

  • Customer Excellence Consultant

    1 month ago

    Pune, India Avalara Full time

    What You’ll Do As a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions. This role is based in Pune and you will report to Sr. Manager, Customer...

  • Customer Excellence Expert

    5 days ago

    Pune, Maharashtra, India Avalara Full time

    Customer Excellence ExpertRole Overview:The Customer Excellence Consultant - Escalations and Usage role at Avalara plays a vital part in delivering exceptional customer experiences. This key position encompasses managing and resolving intricate, high-impact customer issues, ensuring seamless communication and strategic leadership throughout the process.Key...

  • Customer Excellence Consultant

    1 month ago

    pune, India Avalara Full time

    What You’ll DoAs a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions.This role is based in Pune and you will report to Sr. Manager, Customer...

  • Customer Excellence Consultant

    1 month ago

    Pune, India Avalara Full time

    What You’ll DoAs a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions.This role is based in Pune and you will report to Sr. Manager, Customer...

  • Customer Excellence Consultant

    1 month ago

    Pune, India Avalara Full time

    What You’ll DoAs a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions.This role is based in Pune and you will report to Sr. Manager, Customer...

  • Customer Excellence Consultant

    2 weeks ago

    pune, India Avalara Full time

    What You’ll Do As a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions. This role is based in Pune and you will report to Sr. Manager, Customer...

  • Customer Excellence Consultant

    1 month ago

    pune, India Avalara Full time

    What You’ll Do As a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions. This role is based in Pune and you will report to Sr. Manager, Customer...

  • Customer Excellence Consultant

    4 weeks ago

    pune, India Avalara Full time

    What You’ll Do As a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions. This role is based in Pune and you will report to Sr. Manager, Customer...

  • Customer Excellence Lead

    3 days ago

    Pune, Maharashtra, India MASTER MIND CONSULTANCY Full time

    Role OverviewAs a Customer Excellence Lead, you will work closely with the Operations teams to ensure that our function delivers exceptional experiences to our customers. Your goal is to cultivate long-term customer loyalty by consistently delivering value and going above and beyond.Key ResponsibilitiesIntegrate all projects and programs that impact the...

  • Customer Excellence Consultant

    1 month ago

    Pune H.O, India Avalara Full time

    What You’ll DoAs a Customer Excellence Consultant - Escalations and Usage (as Individual Contributor), you will manage and resolve complex, high–impact customer issues. You will oversee escalated customer concerns, provide strategic leadership and expertise to lead resolutions.This role is based in Pune and you will report to Sr. Manager, Customer...

  • Operational Excellence Manager

    7 days ago

    Pune, Maharashtra, India Copeland Full time

    Job Summary: As an Operational Excellence Manager at Copeland, you will be responsible for leading the development and implementation of operational excellence initiatives to drive safety, quality, and customer satisfaction. You will work closely with cross-functional teams to identify areas for improvement and develop strategies to increase efficiency and...