Enterprise Architecture Advisor

4 days ago

Noida, India NTT DATA, Inc. Full time

Technical Experience:

  • Must have 8+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack
  • Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
  • ITIL foundation certifications
  • Project Management tools JIRA, Azure DevOps
  • Experience of working on ITSM - ServiceNow, Remedy
  • Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint

Roles & Responsibilities:

  • Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
  • Experience in implementing and driving automation initiatives
  • Create intake processes to gather requirements from stake holders
  • Participate in problem hunting sessions to identify opportunities in the environment
  • Analytical skills to slice and dice the data per use case needs
  • Create success stories for the customer/ leadership
  • Responsible for customer/stakeholder relationship management
  • Provide cross functional support
  • Act as a liaison between vendor and client

Key Expertise:

  • Exhibits passion and alignment with our vision, values & operating principles
  • Strong Communication & Presentation skills
  • Vendor Management
  • Stakeholder management
  • Demonstrates the ability to multi-task
  • Exceptional listening abilities and detail oriented
  • Ability to work in heterogeneous environment
  • Demonstrates ability to succeed with the team

Educational Qualification:

  • Degree from a reputed educational institution
  • 15 years of education is must

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