Assistant Branch Manager

3 weeks ago

gurgaon, India Rentokil Initial Full time
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
Your Day To Day Responsibilities Will Include
To build awareness of SHE (Safety, Health & Environment)
To prepare detailed annual Operating plan segment-wise for tapping new market opportunities
To achieve revenue target of the base/branch with consistent performance through the months
To ensure profitable business performance and expansion of Rentokil PCI's services in selected segments.
To Ensure corporate credit policy is implemented within stipulated timelines
To convert the built-up data base into business and look for expansion and development of new business
Effective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps
To analyze competitor 's activity and plan strategies to meet the challenges and report timely to the Reporting authorities
To ensure on-time Service delivery every time with precision and at Pace
To identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans.
Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.
Effective management in optimizing sales and service colleague to increase productivity.
To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment's.
To manage general administration of the base/branch as per the policies and guidelines.
To work closely with other functions and conduct regular base/branch meetings to review the performance of all team members
Build capability of base/branch teams and manage sales & service colleague retention
To ensure and comply all statutory requirements are met on time
To ensure effective budgeting to yield a good ROI at the base/branch.
KEY DELIVERABLES
Base/Branch KPI's
Faster Response - 2/24: 98/100, Root cause analysis and CVC
P&L - Base/Branch Target and Service Productivity
Achieving Gross sales, jobbing and product sales targets
Achieving Total Sales revenue
Customer retention
Customer Voice Counts
Your Voice counts progress
Sales & Service/contract colleagues retention
Managing DSO/Collections.
CORE COMPETENCIES
Deliver results : Need to deliver what's required
Act Commercially : Uses business thinking
Manage Self : Manage own emotions
Coach and Develop : Coach and Develop by giving practical support
Work with Others : Work with Others being a team player
Display leadership : Display leadership through communicating expectations & direction.
Requirements
Bachelor's Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experience
Should be an excellent individual performer with prior experience of team handling
Should have experience in Sales, Operations & Customer Service.
Must have the geographical knowledge.
Benefits
Are you interested? Here's what you can expect when you join us
Attractive Base Salary
Annual Performance Based Bonus
Group Mediclaim Insurance Policy
Travel Reimbursement
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

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