Division Manager

3 weeks ago

gurgaon, India Fusion Micro Finance Limited Full time
Company Profile:
Fusion Microfinance is an Indian NBFC – MFI set up in 2010 which provides financial services with customized solutions to the unbanked and underprivileged women entrepreneurs belonging to the economically and socially deprived sections of the society. Operating in 20 states covered by 1100+ branches with AUM of over INR 10,000 Crores. Fusion has made a positive transformation in more than 3.64 million households, generating employment for 5000+ rural youth. Fusion is the youngest Company to be in the 'Top 10 MFI in India. We have been certified Great Place To Work. Our CRISIL A/Stable rating continues to reflect on our strengths.
Job Description: As a Field-Level Regional Employee specializing in Process Improvement and Market Analysis, you will play a crucial role in optimizing our operational processes and enhancing our understanding of market dynamics. You will work closely with our field teams, branch managers, and headquarters to implement strategies that drive efficiency, effectiveness, and growth within our microfinance operations.
Responsibilities:
Process Improvement:
Conduct comprehensive assessments of existing operational processes and workflows at the regional and branch level.
Identify inefficiencies, bottlenecks, and areas for improvement in loan disbursement, repayment, center meeting and client servicing processes.
Monitor and evaluate the impact of process improvements on key performance indicators such as loan portfolio quality, center meeting, CGT/GRT, client satisfaction, and operational costs.
Collaborate with branch managers, field staff, audit, IT, training, and Marcom teams to develop and implement process optimization initiatives.
Provide support and guidance to them on new processes, tools, and best practices for improvement.
Market Analysis:
Conduct market research and analysis to identify emerging trends, opportunities, and threats within the microfinance sector at the regional level.
Monitor competitor activities, product offerings, and pricing strategies to inform our market positioning and strategy.
Analyze client demographics, preferences, and behavior to identify opportunities for product innovation and expansion.
Other responsibilities
Prepare regular reports and presentations summarizing key findings, insights, and recommendations from process improvement initiatives and market analysis activities.
Qualifications:
Bachelor's degree in Business Administration, Economics, Finance, or related field. Master's degree preferred.
Minimum of 3-5 years of experience in microfinance operations, process improvement, or market analysis, preferably in a field-based role.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate large amounts of data.
Experience with process mapping, workflow analysis, and process optimization methodologies (e.g., Lean Six Sigma).
Familiarity with microfinance industry trends, regulations, and best practices in India.
Excellent communication and interpersonal skills with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
Proven track record of driving results, managing projects, and implementing change initiatives in a dynamic environment.
Proficiency in Microsoft Office suite (Excel, PowerPoint, Word) and data analysis tools/software.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package including health insurance, retirement plans, and performance bonuses.
Opportunities for professional development and career advancement within a growing organization.
Meaningful work contributing to financial inclusion and social impact in communities across India.
If you are passionate about driving positive change, improving operational efficiency, and making a difference in the lives of underserved communities, we encourage you to apply for this exciting opportunity. Join us in our mission to empower individuals and transform communities through microfinance.

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