Senior Engineer

4 weeks ago

India C&R Software Full time

Job Description Summary


The Cloud Operations team is accountable for the operational excellence of the C&R cloud platform, which hosts several business-critical, client-facing applications. The objective of the SRE within Cloud Operations is to coordinate a timely and focused organisational-wide response to severe/high-impact technical incidents airing from BAU operations. Their main aim is to balance the urgency of client service restoration and SLAs with mobilizing and empowering the appropriate technical/functional internal teams to assess and problem-solve, whilst communicating clearly with all stakeholders. Additionally, the SRE function is responsible for identifying any remedial gaps and driving a continuous cycle of improvement to address in a timely fashion, using sound judgement, leadership and risk mitigation steps.


Job Description


What we are seeking (Attributes, Skills and Qualifications – required & preferred


  • Bachelor's degree in Computer Science/Engineering or equivalent with 7+ years of professional experience, ideally gained within a financial services industry environment
  • Thought leadership and ability to influence teams/leadership whilst championing operational improvement initiatives.
  • Ability to remain calm and organised under pressure, filtering noise to identify issue root cause, and confidently lead others thorough complex change.
  • Highly advantageous for the candidate to possess some background in AWS core services, network connectivity, cyber security practices, Linux, scripting, monitoring tools, 3rd party IDP integration, vendor managed services, application stacks and familiarity with Site Reliability & Engineering (SRE) and ITIL frameworks.
  • Understanding of development methodologies including Scrum, Agile, Kanban and test-driven development and toolsets (Jira, Confluence) and interfacing with Product Development, Architecture and Engineering teams
  • Strong written and verbal communication skills. Has helped to develop documentation of technical processes, workflows, processes, procedures, metrics reporting/dashboards and run books.
  • Proven ability to strategically analyse the risks, benefits, and opportunities associated with a solution
  • Strong organizational skills with high attention to detail
  • Consistent professional and prompt communication.
  • Ability to recognize technical/resource risks and recommend mitigation approaches.
  • Excellent inter-personal skills and comfortable establishing professional relationships especially remotely (electronic, phone, written).
  • Excellent troubleshooting skills and analytical problem-solving skills
  • Creativity and passion to analyse and solve complex problems.

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