Senior Technical Writer

5 days ago

Cochin, India Whatjobs IN C2 Full time

About Client: A leading global information technology, consulting, and business process services organization, the company delivers innovative solutions that enable clients across industries to thrive in the digital era. With a strong focus on technology-driven transformation, it helps enterprises harness the power of cloud, AI, automation, and analytics to achieve operational excellence and sustainable growth. Backed by decades of expertise and a workforce spread across more than 50 countries, the company is recognized for its commitment to innovation, quality, and customer satisfaction. Job Title: Technical Writer Location: Pan India Experience: 10+ yrs Employment Type: Contract to hire Work Mode: Remote Notice Period: Immediate joiners Job Description:- Responsibilities: Lead the strategy and execution of task design and instruction creation for GenAI programs, establishing best practices and templates. Collaborate deeply with Product Areas to understand their data needs, define clear task requirements, and provide expert consultation on task design. Design, write, and iterate on high-quality rater instructions and guidelines that are clear, concise, and minimize ambiguity to ensure high-quality data output. Develop and implement an internal training program and comprehensive knowledge base on task design principles and best practices to empower Product Areas. Transform complex and often ambiguous technical information from engineers and researchers into effective rater task designs. Author, edit, and maintain a range of technical documents, including in-depth task design guides, instruction templates, and Quality Control (QC) rubrics. Act as a pilot user for new workflows, refining instructions based on practical application. Minimum qualifications: Bachelor's degree in a relevant field, or equivalent practical experience. 10 years of experience in technical writing, instructional design, or a similar role, with a focus on creating instructions for human-in-the-loop tasks or rater platforms. Experience in task definition and instruction design principles and best practices. Experience with HTML, Python, Data analysis, Markdown, or version control systems (e.G., Git). Experience collaborating with stakeholders and translate requirements into clear, actionable instructions for the audience. Experience in developing and delivering training programs. Preferred qualifications: Advanced degree in Technical Communication, Instructional Design, Human-Computer Interaction, or a related field. Experience working with large-scale human evaluation platforms, crowdsourcing, or rater-based data collection programs. Experience designing tasks for complex domains. Experience with data analysis to inform instruction improvement. Familiarity with AI/ML concepts and data labeling processes.

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