Hubspot & systems support manager

JOB TITLE: Hub Spot & Systems Support ManagerPOSITION REPORTS TO: Head of Business Growth & OperationsEMPLOYMENT BASIS: PermanentLOCATION: Remote with travel (GMT+2 to GMT+5:30)TIME COMMITMENT: Fulltime PositionROLE DESCRIPTIONATEC exists to decarbonise cooking for all households across the Global South with our patented Io T e Cook stoves. 4 billion people across Asia & Africa still lack access to modern cooking - generating 1 gigaton of emissions, more than the global airline industry. ATEC’s patented Io T technology means usage data is converted into 100% data-verified carbon credits - a global first for the sector. ATEC is now expanding across Asia & Africa - working with last-mile distributors and net-zero partners to decarbonise cooking at scale.The Hub Spot & Systems Support Manager will be responsible for leading the continuous optimization of our Hub Spot ecosystem - including configuration, set-up of business processes, account management and overall system management.This role bridges strategy, process, and technology—ensuring that Hub Spot effectively supports end-to-end revenue operations, from lead generation to customer retention and service after sales. The Hub Spot & Systems Support Manager will combine analytical precision with systems thinking and the ability to align cross-functional teams around unified data, processes, and performance goals.KEY RESPONSIBILITIES1. System Strategy and Implementation- Develop and execute a Hub Spot strategy that aligns with the organization’s growth goals, ensuring seamless support for operations, sales, and customer success activities.- Design a scalable CRM architecture within Hub Spot to enable efficient data flow, campaign tracking, and customer lifecycle management.- Define key metrics, dashboards, and data models that provide leadership with actionable insights for forecasting and performance management.- Identify new opportunities to leverage automation, personalization, and segmentation to improve lead engagement and conversion.2. Process Alignment- Collaborate with operations, sales, and customer success teams to map and optimize business processes within Hub Spot, ensuring alignment across departments.- Establish appropriate and standardized role and permission framework, and implement across Hub Spot users and business units- Establish and maintain lead management frameworks, including scoring, routing, and handoff between teams to improve conversion efficiency.- Map out and implement Integration properties from other systems into Hub Spot for customer registration.- Establish and maintain distributor management framework to effectively support and monitor sales partners in line with operational needs.- Standardize campaign tracking and reporting processes, ensuring consistent attribution and visibility across channels.- Collaborate with the engineering for claims management and also integrate Hub Spot data into business intelligence or reporting tools.- Support change management and adoption efforts, ensuring teams understand and consistently apply system workflows and business processes within Hub Spot, ensuring alignment across departments.3. System Ownership and Oversight- Serve as the primary system manager and subject matter expert (SME) for Hub Spot, ensuring optimal and appropriate use of the Hub Spot system and managing configuration, automation, and ongoing optimization.- Maintain data accuracy, compliance, and hygiene across all records, including ensuring data protection standards are upheld.- Manage system integrations to ensure seamless data exchange and representation across platforms (including Quicksight)- Conduct regular platform audits, identifying areas for improvement, security risks, or redundant workflows.- Oversee user permissions, governance frameworks, and role-based access to maintain operational integrity.- Stay up to date with Hub Spot feature releases and industry best practices, implementing enhancements that improve functionality and scalability.- Provide training, documentation, and technical support to internal users across departments.Other duties as delegated by the Head of Business Growth & OperationsSELECTION CRITERIAQUALIFICATIONS AND EXPERIENCE- Bachelor’s degree in Business Information Systems/ Business Information Technology or Business Management.- Hub Spot certifications are mandatory- 3+ years of experience managing Hub Spot CRM- Demonstrated success in Hub Spot strategy design, automation, and integration management.- Sales experience with hands-on experience using Hub Spot CRM is an added advantage- Comfort with data and automation- Strong problem-solving and communication skillsPERSONAL ATTRIBUTES- Alignment with ATEC’s core values of One Team, Continuous Learning & Goal-Orientated- Enjoy working in a fast paced and distributed startup/scaleup work environment- Comfortable with rapid iteration- High attention to detail- Resolute in using your skills and experience to make the strongest possible impact in the world- Proven ability to translate business objectives into data-driven workflows and reporting frameworks.- Strong technical acumen, including comfort with API integrations, data mapping, and analytics