Social Media Community Specialist

1 week ago


Hyderabad, India Randstad Full time
Responsible for fostering social media engagement, building relationships, and maintaining the integrity of online communities.Developing and implementing social media community building initiatives to align with marketing strategiesSetup Online Reputation Management (ORM) guidelinesEvaluate and implement social listening tool to monitor branded and non-branded mentions, and improve Positive Share-of-VoiceModerating discussions and content on social media handlesAmplify Corporate Social Responsibility (CSR) and Diversity, Equity & Inclusion (DEI) initiatives across all Randstad Digital social media communitiesDevelop strategy for Influencer Marketing, source key influencers, and implement social media programs that amplify Randstad Digital reach across specific influencer segmentsBuild brand ambassador programs and customer advocacy programsResponding to comments and customer queries in a timely mannerDevelop social media governance and monitor social presence across multiple communities and social media platformsCoordinate with regional social media marketing teams, PR, and Communications teams to ensure brand consistencyRequirements and skillsProven work experience in social media community development and managementExperience launching community initiatives and programsAbility to identify and track relevant community engagement metricsExcellent verbal and written communication skillsHands on experience with situational problem solving, analysis, and moderationAbility to thrive in high-pressure situations and environments, and to self-organize andprioritize workloadExceptional project management skills, strong organizational and multitasking abilities, and a get-it-done attitudeExperience working remotely and across cultures, doing business globally



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