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Project Manager
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Skit.ai is the leading Conversational Voice AI solution provider in the ARM industry, empowering collection agencies to streamline and accelerate revenue recovery. Skit.ai is empowering debt collection agencies across the U.S. with automated, intelligent, and effective consumer conversations at scale by automating a million debt collection calls per week. Leveraging proprietary technology and in-depth domain expertise, the Voice AI solution has the ability to solve all the core challenges faced by debt collection agencies.
Skit.ai has been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and was awarded Disruptive Technology of the Year 2022 by CCW, Stevie Bronze Winner 2022 by The International Business Awards, Gold Globee CEO Awards 2022, Startup of the Year in Artificial Intelligence 2021 by Entrepreneur India, further underscoring its market dominance and unparalleled expertise. Skit.ai is headquartered in New York City, NY, and Bengaluru, India.
Job Title : Project Manager (AI voice bots)
Location : Bangalore (Onsite)
Work Type : Fulltime
Job Summary
Owner of end-to-end lifecycle of development and delivery of voice bots for Indian clients. Your role will include liaising with clients to understand the product requirements and managing internal stakeholders while developing and ensuring timebound project delivery.
Responsibilities:
Project Planning and Management
Develop detailed project plans
Coordinate internal resources and third parties/vendors
Ensure projects are delivered on time, within scope, and budget
Stakeholder Communication
Manage the relationship with the client and all internal stakeholders - Engineering team, designers and analytics team.
Provide regular updates to clients and internal management
Risk Management
Identify potential blockers in execution proactively and take measures to mitigate it or communicate to seek help
Quality Assurance
Device robust processes for quality monitoring for all deliverables
Ensure high-quality standards are met for all project deliverables
Documentation and Reporting
Maintain comprehensive project documentation
Prepare and deliver project reports
Devise
Requirements:
Experience
3 – 6 years’ experience as a project manager in the technology sector.
Experience in AI or related fields is a plus.
Skills
Strong understanding of project management methodologies (e.g., Agile, Scrum).
Excellent client-facing and internal communication skills.
Solid organizational skills including attention to detail and multitasking abilities.
Familiarity with project management tools/software (e.g., Jira, Zoho).
Education
Bachelor's degree in Engineering, Business, or Masters in Business administration
Preferred Qualifications
Certifications
Project Management Professional (PMP) or similar certification.
Technical Skills
Knowledge of AI technologies and frameworks.
Experience with analytics tools like Excel, Metabase, google Analytics and basic understanding of SQL
