Infrastructure Support Engineer

2 days ago


pune, India POWER IT SERVICES Full time
  • Support for the VIO and Storage within the PureFlex Environment during 8x5 Hours of Support plus on-call support 24 x7 for Priority 1 and Priority 2 Incidents.
  • Monitoring all hardware using EPS HMC's 8X5 - this is a manual activity and must be performed at least once per day responding to, managing, and resolving Incidents and Problems.
  • Managing the VIO as it relates to p-series infrastructure up to hypervisor level including patching (includes p-nodes, VIO's and CMM management).
  • Managing the PureFlex Storage on SAN boxes, including storage switch management.
  • Perform PureFlex re-boots in support of hardware support activities.
  • ITM Agent monitoring for VIO, and if there are any issues, coordinating with ITM team to restart agent etc).
  • Managing the VMware environment for PureFlex.
  • Placing calls on hardware provider where a hardware fault is detected.
  • Providing HMC access required for Supplier resources.
  • Level 1 Support for Brocade Switches.
  • Secondary controls - UAR (user access revalidation) function for Supplier employees only, performed on an annual basis using the Supplier UAR process; only, performed on an annual basis using the Supplier UAR process.
  • Execution of DR steps specific to PureFlex hardware during a real Disaster event.


Mandatory skills: PureFlex, Omnibus and ITM Infrastructure Support.



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