Retail Operations Manager

2 weeks ago

ahmedabad, India Shree Balaji Agora Mall Full time
Company Name: House to Home - Interior Design & Home Decor Store
Company Description: House to Home is seeking a dedicated and experienced Store Manager to oversee all aspects of our home decor store. The ideal candidate will have a passion for home decor, exceptional leadership skills, and a proven track record in retail management. As the Store Manager, you will be responsible for driving sales, managing staff, maintaining inventory levels, and ensuring an exceptional customer experience.
Key Responsibilities:
Sales and Revenue Generation:
Develop and implement strategies to drive sales and achieve revenue targets.
Monitor sales performance and take proactive measures to maximise profitability.
Analyse sales data to identify trends and opportunities for growth
Staff Management:
Recruit, train, and supervise store staff.
Set performance targets, conduct performance evaluations, and provide feedback to employees.
Foster a positive work environment that encourages teamwork and productivity.
Inventory Management:
Manage inventory levels to ensure adequate stock levels and minimise shrinkage.
Coordinate with suppliers to replenish stock and introduce new products.
Conduct regular inventory audits to maintain accuracy.
Customer Service:
Ensure all customers receive prompt and courteous service.
Address customer inquiries, concerns, and complaints in a timely and professional manner.
Implement initiatives to enhance the overall customer experience.
Visual Merchandising:
Oversee the visual presentation of merchandise to maximise sales potential.
Create visually appealing displays that showcase products effectively.
Ensure the store layout and signage are conducive to a positive shopping experience.
Operational Excellence:
Enforce store policies and procedures to maintain operational efficiency and compliance.
Monitor and control expenses to optimise profitability.
Ensure adherence to health and safety regulations.
Qualifications and Skills:
Proven experience in retail management, preferably in the home decor or interior design industry.
Strong leadership abilities with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills.
Demonstrated ability to drive sales and achieve targets.
Sound knowledge of inventory management principles.
Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).

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