Baggage Team Leader

3 weeks ago

Mumbai Airport, India Menzies Aviation Full time

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Manages the baggage handling operation (Departure, Arrival and Transfer Baggage handling) in shift for one or more flights and ensure proper baggage reconciliation of a single or multiple allocated flights under his/her direct supervision. Resolves operational issues related to Baggage operation, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, safety, security, efficiency and on time delivery of agreed services. Lead, supervise Baggage agents & Drivers in shift to ensure safe, efficient & on time flight departure & service delivery. Ensure safe, efficient and on time flight handling throughout your shift in accordance to company policies and procedures at all times. Manage resources with high professionalism in line with MASIL, Airline & Local regulation

What you will be doing

  • Plan & allocate resources (Manpower and GSE etc..) on shift basis to meet workload demand & to ensure safe, efficient and on time flight departure for all flights (Arrival, Departure & Transit) handled by MASIL at Mosul International Airport.
  • Responsible for baggage reconciliation of allocated flights under his/her supervision in close coordination with MASIL departments & all other stakeholders (such as Airline/Airport security, Check-in, Turnaround coordinator, Load control).
  • Perform as Baggage Control Centre coordinator & allocator in shift.
  • Coordinate with BCC, OCC & Ramp for movement of flights, monitor operation and ensure resource allocation accordingly.
  • Brief the team on flight handling, safety and in particular on PPEs, special loads.

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Qualifications and Experience

  • Education – minimum secondary level.
  • Minimum 6 months' experience within the aviation sector, ideally in airport ground handling
  • Previous airport ground Handling experience and knowledge is preferred.
  • Must be flexible and willing to work in shifts covering 24 x 7.
  • Must be reliable and punctual.
  • Customer and safety focused.
  • Self-motivated, disciplined, flexible attitude to change.
  • Good communication skills.
  • Should be able to read and write basic English.
  • Must be medically fit to work in airside.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now the deadline to receive applications is 23 September 2025.

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