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JOB DESCRIPTION Req ID: We are currently seeking a Salesforce Admin+Dev to join our team in Hyderabad, Telangana (IN-TG), India (IN). Key Responsibilities 1. Leadership & Strategy Lead and mentor a team of Salesforce administrators, analysts, and support specialists.Define and implement Salesforce administration strategy aligned with business goals.Collaborate with business leaders, IT, and developers to drive CRM adoption and success.Establish governance and change management processes to ensure platform integrity and compliance. 2. Salesforce Platform Management Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings.Manage system configuration: Flows, validation rules, approval processes, and automation.Monitor system performance, conduct audits, and ensure data accuracy and cleanliness.Evaluate and manage AppExchange solutions, system integrations, and third-party tools. 3. Project & Release Management Plan and coordinate Salesforce releases, upgrades, and enhancements.Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements.Maintain documentation, configuration logs, and version control for all changes. 4. Data Governance & Reporting Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA).Define data management policies including deduplication, cleansing, and backups.Oversee creation and optimization of reports and dashboards to support business insights. 5. User Support & Training Serve as escalation point for Salesforce-related issues and incidents.Develop user training programs, onboarding materials, and best-practice documentation.Foster a culture of CRM excellence and continuous improvement across departments. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
