Business Analyst

1 week ago

Pune, India Ishan Technologies Full time

About Company

Ishan Technologies
is a future-focused technology company building AI-first platforms, infrastructure solutions, and customer engagement products. As part of our
CCaaS (Contact Centeras a Service)
initiative, we are developing an intelligent, scalable, cloud-native contact center to transformcustomer service deliveryacross industries.

Role Overview

We are looking for a
Business Analyst
to support the growth and evolution of our
CCaaS product line
. This role is ideal for early-career professionals or finance interns who enjoy digging into processes, understanding business needs, and translating them into clear, actionable requirements. You'll work closely with product managers, customers, and engineering teams to shape the future of customer engagement technologies.

Key Responsibilities

Gather, analyze ,and document business requirements from stakeholders and end users.

Work with cross-functional teams to define and refine product features, workflows, and use cases. Create clear and concise BRDs, user stories, process maps, and wireframes.

Support roadmap planning by conducting competitor benchmarking and market research.

Collaborate with QA and engineering teams to ensure requirements are accurately implemented. Participate in product demos, UAT, and go-live support activities.

Regularly interact with customer service, operations, and finance stakeholders to identify optimization opportunities. Translate business KPIs into measurable product goals and monitor outcomes.

Must-have Skills & Qualifications

Bachelor's degree in
Finance, Business, or Technology
.

Internship or academic background in Finance or Analytics
is a strong plus. Strong analytical skills with attention to detail.

Excellent written and verbal communication skills.

Ability to translate abstract business needs into structured documentation.

Familiarity with business analysis tools (Excel, JIRA, Confluence, Figma, etc.). Curiosity about
AI, automation, or CCaaS
technology is a big advantage.

Self-driven, organized, and eager to work in a fast-paced startup-like environment.

Good-To-Have (Preferred)

Exposure to
SaaS products
, especially CRM or CCaaS solutions. Experience working in Agile environments.

Basic understanding of APIs, user flows, and dashboards.

Certifications like CBAP, CCBA, or entry-level product management/UX courses.

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