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AWS Connect BAU

2 months ago


india RiskInsight Consulting Pvt Ltd Full time

Minimum 5 + years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Aws Connect, Salesforce.

  • Familiarity with Amazon Connect capabilities, benefits, and required deployment skills. 
  • Knowledge on Configuring and managing Contact Flows, Queues, Routing Profiles & Amazon Lex NLP, and Voice biometrics in Amazon Connect  
  • Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis and Dynamo DB, AWS CloudWatch, AWS CloudTrail.  
  • Configure and Troubleshoot Amazon CCP’s, SIP Phones and Soft Phones 
  • Good understanding on Amazon IAM concepts for clear access segregation  
  • Knowledge on integrating Amazon Pinpoint to implement OTP/SMS feature. 
  • Technical skills requirement: Azure Cloud, AWS EC2, Salesforce, Agile Methodology, 
  • Ability to work with IT security teams to adhere IT compliance on systems working on system Penetration Tests, Internal/External Auditors  
  • Writing of Architecture documents, Technical Design documents, SOP’s, reviewing workbooks, reviewing Test scenarios and training business users 
  • Collaborate and work effectively with multiple vendors, partners, internal/external organizations meeting SLA’s. 

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