Risk Management Specialist/ Risk Manager

5 days ago

Mumbai, India ACME SERVICES PRIVATE LIMITED Full time

Key Responsibilities:

  1. Risk Monitoring and Analysis:
    Monitor gaming transactions, player activities, and financial data to identify potential risks
    and anomalies.
    Utilize advanced analytics tools and techniques to detect fraudulent or suspicious behaviour
    patterns.
    Conduct regular risk assessments and develop strategies to mitigate emerging risks specific to
    rummy games.
    Analyzing behaviour of new users and old users for identifying new patterns which may help
    inearly detection of risk
    Maintain a fair playing environment by ensuring proper implementation and execution of all
    riskmanagement systems and processes

  2. Fraud Detection and Prevention:
    Identify and investigate instances of fraud, collusion, or other unfair gaming practices in
    rummy games.
    Collaborate with internal teams and external vendors to implement and improve fraud
    detection tools, systems, and processes.
    Stay up-to-date with the latest fraud trends in the online gaming industry and implement
    countermeasures accordingly.
    Use analytics techniques to detect, prevent and mitigate fraud.

  3. Compliance and Regulatory Requirements:
    Ensure compliance with relevant gaming regulations, responsible gaming guidelines, and data
    protection laws.
    Develop and maintain risk management policies and procedures to meet regulatory
    requirements.
    Work closely with compliance teams to conduct audits, respond to regulatory inquiries, and
    implement necessary changes.

  4. Player Support and Dispute Resolution:
    Assist in resolving player disputes, account issues, or any other gaming-related concerns in a
    fair and timely manner.
    Investigate player complaints and escalate issues to the appropriate teams when necessary.
    Provide support and guidance to the customer support team regarding risk-related matters.

  5. Incident Management and Response:
    Respond promptly to real-time incidents, such as suspected cheating, security breaches, or
    system malfunctions, and initiate appropriate actions to mitigate risks.
    Coordinate with IT and security teams to resolve technical issues and strengthen the overall
    security posture of the rummy gaming platform.
    Document and report incidents, investigations, and actions taken for future reference and
    analysis.

  6. Collaboration and Communication:
    Collaborate with cross-functional teams, including product development, customer support,
    marketing, and finance, to implement risk mitigation strategies.
    Provide training and guidance to other team members on risk management best practices
    specific to rummy games.
    Communicate effectively with stakeholders, management, and external parties, such as
    regulatory bodies and law enforcement agencies.

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