Reservation Executive

1 day ago

Ernakulam, India Willmount Resorts Full time

Willmount Resorts is seeking a dedicated and detail-oriented Reservation Executive to manage and coordinate all guest booking activities from our Head Office in Kakkanad, Ernakulam. The ideal candidate will be responsible for handling all reservation-related enquiries, confirmations, cancellations, and modifications efficiently and professionally, ensuring a seamless booking experience for our guests across all Willmount properties.

Key Responsibilities:

  • Handle reservation calls, emails, and messages from guests, travel agents, and online portals.
  • Enter, update, and manage bookings accurately using our reservation software (Ezee).
  • Coordinate with property managers at Willmount Cabin Homes (Munnar) and Geodesic Domes (Vagamon) for availability and booking confirmations.
  • Ensure all bookings are documented with clear payment status, guest details, and special requests.
  • Process cancellations and amendments and communicate refund or rescheduling policies to guests.
  • Maintain proper records of all reservations, OTA bookings, and direct inquiries.
  • Ensure daily occupancy reports, booking trends, and reservation data are shared with the management team.
  • Build and maintain strong relationships with travel agents, corporate clients, and online travel platforms.
  • Assist in resolving guest booking issues and escalate cases when required.
  • Collaborate with the marketing team to track the effectiveness of promotions and special offers.

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