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JDE CNC Administrator
3 months ago
We are problem solvers and trusted advisors and are committed to developing long-term, mutually beneficial partnerships with our customers. Our customers work in many industries and range from, large-scale multinationals to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage.
Role Description:The
CNC Administrator /Technical Operations Consultant will be responsible for the successful completion of Operations tasks including system monitoring & escalation, object promotions and package deployments, job scheduling, creating & maintaining Operations documentation & reporting.This is a full-time remote role. The candidate will also need the ability to work within a remote team environment across a 24/7 shift pattern.Responsibilities:Work as part of the Operations team and independently to monitor customer systems including batch jobs, functions, servers, disk space as assigned around the clock. Escalate incidents as necessary in a timely manner.Provide first level support for logged requests from help desk and other service delivery staff. Troubleshoot and investigate problems and gather information to facilitate resolution of problemCreate and deploy software packages and associated tasks to non-production and production systems as required.Create and maintain batch job schedules in production and non-production systems.Monitor and update IT Service Management systems e.g. HEAT, Zendesk in line with agreed SLAs. Assign support requests to the appropriate support teams.Monitor the Redfaire customer support line at all times during a shift. Ensure that you get all appropriate information when receiving such calls and assign appropriately. Ensure users and other interested parties are kept informed of progress.Raise new support tickets based on information received from customers or update existing tickets.Escalate to the Service Deliver Manager when tickets are about to breach the SLA.Liaise with support consultants and other internal departments including the CNC, functional support and development teams.
Qualifications, Skills & Experience:Relevant 3rd level qualification or equivalent.Excellent (English) communication skills, both verbal & written.Technical competence in JD Edwards with proven analytical skills.Systematic approach to problem resolution.Ability to work independently under one’s own initiative whilst being part of a team.Proven ability to be adaptable and to respond to constantly changing demands.Ability to work under pressure & to prioritise.Recognise the importance of customer service and strive to deliver high standards.Working knowledge of Microsoft products such as Word, Excel, Powerpoint, Outlook.Knowledge of Oracle or ERP systems in general would be desirable but not essential.
