Technical Product Manager- Enterprise Conduct

5 months ago

Bengaluru, India Smarsh Full time

Technical Product Manager – Enterprise Conduct (AI/ML)

Company Description

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

At Smarsh , we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.



About the role:

As a Technical Product Manager you will work within the Smarsh Enterprise Conduct team to define, execute, and deliver a product roadmap that adds great value to our customers. You will participate in developing the strategy and vision for the team, and you will develop and maintain product roadmaps and features based on team strategy and vision. This role is inherently cross-functional -- you will work closely with engineering, design, operations, finance, and executive teams to bring a consumer product to the market. A successful candidate will be highly analytical, able to work extremely effectively in a start-up like environment, and adept at synthesizing a variety of technologies and capabilities into high quality products and applications that customers love.


Key job responsibilities:

  • Develop product strategy vision and roadmaps, and developing short, medium, and long-term features to achieve the vision – done in partnership with outbound Product Managers.
  • Gather product input and feedback from internal and external stakeholders and consumers to inform the backlog.
  • Create buy-in for the product vision both internally and with key external partners.
  • Develop detailed, crisp business (functional & non-functional) requirements and user stories that can be used to create product specifications and architecture for each product and application.
  • Manage and track the creation of all artifacts (wireframes, high-fidelity mockups, FAQs, operational cost estimates, etc.) required for product team to be empowered for delivery.
  • Develop user experience goals, stories and requirements that will be used to drive product specifications.
  • Manage engineering teams to deliver product to market.
  • Own capacity planning and partner with product organization and sales organization to determine priorities of backlog based on capacity, feasibility, and market importance.
  • Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
  • Proactively identify collisions of capacity and utilize stand prioritization matrices to determine the best course of action.
  • Work with team leadership to understand the customer and their needs and concerns as well as define solutions.
  • Work with engineering team to operate in Dual-Track Agile methodology of discovery and delivery.
  • Own and run backlog refinement, sprint planning, demos, and retro ceremonies.
  • Manage the creation of all technical documentation to be used internally and externally for features your product teams deliver.
  • Champion and gain buy-in for the strategy and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.


Desired skills & experience

  • 5+ years of Product Management experience; bachelor’s degree in computer science, engineering, business, design, or related field; or equivalent work experience
  • Experience launching Enterprise products.
  • Experience working cross functionally (design, engineering, usability, content development).
  • Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases.
  • Deep understanding and experience in software architecture/software engineering.
  • Experience working with diverse groups of people to manage and influence change broad technical breadth and depth including familiarity with web services, and platform architectures.


Additional Skills

  • Passion for creating innovative solutions for consumers.
  • Experience delivering Enterprise products and services in a high growth environment.
  • Experience with AWS’ services, architectures, and pricing models. AWS Architecture certifications desired.
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
  • Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where continuous innovation is desired.
  • Strong understanding of business and/or technology domain.
  • Meticulous attention to detail and dedication to quality.
  • Strong understanding of appropriate technologies, vendor products offerings.
  • The ability to take in stride dynamically changing circumstances, priorities, and assignments.
  • Adept at developing and fostering strong business relationships with colleagues within the department and across the company, in multiple locations and time zones.
  • Ability to effectively manage multiple projects and work streams at the same time.
  • Strong interpersonal leadership skills.


Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit

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