Field Debt Manager

3 weeks ago


Patna, Bihar, India Navi Full time

About the Team

The Debt Management team is responsible for ensuring timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans.

About the Role

We are seeking a proactive and experienced leader to join our Field Debt Management team as a Field Debt Manager. In this role, you will oversee and guide the team of Field Debt Management Executives responsible for recovering overdue payments from customers in our personal loans portfolio. You will ensure the team meets collection targets by monitoring field activities, providing coaching, and enforcing compliance with company policies and regulatory requirements. Your leadership will be essential in driving performance, improving recovery rates, and maintaining high standards of professionalism.

What We Expect From You

● Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses

● Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets

● Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers

● Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)

● Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same

● Ensure agents regularly attend all meetings, AHMs, and training sessions as required

● Highlight accounts requiring legal action and following process on the same

● Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis

● Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent

● Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

Must Haves

● Strong communication and influencing skills.

● Should have a geographical understanding of the specified area.

● 2 - 5 years of people management experience in sales, operations, customer experience or collections role.

● Should have a working knowledge of MS Excel and Google Sheets

● Should have high professional ethics and integrity

● Qualification: Any Graduate


  • Field Debt Manager

    3 weeks ago


    Patna, Bihar, India Navi Full time

    About the Team The Debt Management team is responsible for ensuring timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery...


  • Patna, Bihar, India beBeeDebt Full time ₹ 8,00,000 - ₹ 10,00,000

    Job DescriptionWe are seeking an experienced and proactive professional to join our team as a Field Debt Recovery Manager.The successful candidate will oversee and guide a team of field executives responsible for recovering overdue payments from customers in our personal loans portfolio.Key responsibilities include managing the day-to-day activities of the...


  • Patna, Bihar, India Best Deal Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Designation - Collection Supervisor Job, Saran , Chapra, Bihar (Bank Loan EMI Recovery Background)EMI Collection Supervisor Job, Patna, BiharDebt Collection Supervisor Job, Patna BiharMore Details Call on this No , Send Resume: Office Location - Patna and ChapraWork Location - Patna, BiharQualification - 12th, GraduationExperience - Minimum 5 YearsDRA (Debt...

  • Assistant Manager

    1 week ago


    Patna, Bihar, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Assistant Manager - Debt Management Services - The Wheels - 2W/3W  Job Purpose  This position is open with Bajaj Finance Ltd. First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management....


  • Patna, Bihar, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Field Service Operations ManagerKey Responsibilities:Investigate and resolve technical issues with vehicles in the field.Overhaul aggregates and rectify defects in vehicles to ensure optimal performance.Manage internet-based warranty programs and maintain accurate records.Develop and implement service processes at channel partner locations.Create...

  • Field Executive

    1 week ago


    Patna, Bihar, India P jyoti & Co Full time ₹ 96,000 - ₹ 1,44,000 per year

    Job descriptionWe are looking for a Field Executive on an urgent basis. ( Male Candidate Only)As a Field Executive, you will be responsible for carrying out various tasks assigned by the management that require you to be physically present at different locations.Your primary responsibilities will include conducting site visits, collecting and documenting...


  • Patna, Bihar, India Otis Full time

    Job DescriptionJob Description- Will be responsible for providing safe working site for installation workmen at various construction job sites.- Will adhere to Otis Safety, Ethics & Quality guidelines.- The Person will be responsible for Installation of New Elevators & Escalators.- The role requires involvement with the Sales Team during Pre-Bid Meetings and...

  • Field Executive

    9 hours ago


    Patna, Bihar, India OTIS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Date Posted: Country:IndiaLocation:101 Mahil's Prem Kunj, 1st Floor, Sahdeo Mahato Marg, Santusti Path, Boring Road, Sri Krishna Puri, Patna , Bihar, IndiaJob TitleField Executive- ServiceRole OverviewWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing...

  • Field Executive

    4 days ago


    Patna, Bihar, India Otis Elevator Co. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Date Posted: Country: IndiaLocation: 101 Mahil's Prem Kunj, 1st Floor, Sahdeo Mahato Marg, Santusti Path, Boring Road, Sri Krishna Puri, Patna , Bihar, IndiaJob TitleField Executive- ServiceRole OverviewWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing...


  • Patna, Bihar, India URBANPGM Full time

    About the job FIELD BUSINESS DEVELOPMENT OFFICER Daily visit to market Car Scrapping centre Dsimantler Local collector Mechanic Shops Service Centre Trader of Catalytic converter scrap of defined area and Inspect Find and Buy Catalytic converter Do Inspection to understand what material available buy Check Quality Code and Models and Send the...