HR Operations

Requirement: Exp: 5+ years Notice period: Immediate • Willingness to work Europe timings • Minimum 2 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc, Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc. • Graduation but Post-Graduation (any specialization) will be an advantage • Excellent written & verbal English communication - IMP • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) • Knowledge of MS tools (SharePoint, Excel & PowerPoint) • Attention to detail and ability to follow guidelines • Ability to maintain highly confidential and sensitive information • Ability to deliver against agreed objectives/ service levels • Ability to work effectively in a team and willingness to help others Contract Description We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: • Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity • Respond & resolve queries in a timely & accurate manner with employee experience at the core. • Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) • Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements • Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query • Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools • Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Contract Description We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: • Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity • Respond & resolve queries in a timely & accurate manner with employee experience at the core. • Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) • Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements • Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query • Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools • Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Skills and Qualifications • Willingness to work Europe timings • Minimum 2 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc. • Graduation but Post-Graduation (any specialization) will be an advantage • Excellent written & verbal English communication • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) • Knowledge of MS tools (SharePoint, Excel & PowerPoint) • Attention to detail and ability to follow guidelines • Ability to maintain highly confidential and sensitive information • Ability to deliver against agreed objectives/ service levels • Ability to work effectively in a team and willingness to help others Contract Description We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: • Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity • Respond & resolve queries in a timely & accurate manner with employee experience at the core. • Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) • Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements • Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query • Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools • Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Skills and Qualifications • Willingness to work Europe timings • Minimum 2 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc. • Graduation but Post-Graduation (any specialization) will be an advantage • Excellent written & verbal English communication • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) • Knowledge of MS tools (SharePoint, Excel & PowerPoint) • Attention to detail and ability to follow guidelines • Ability to maintain highly confidential and sensitive information • Ability to deliver against agreed objectives/ service levels • Ability to work effectively in a team and willingness to help others Additional Sills: