Sap CRM consultant

3 weeks ago

Bengaluru, India Talent Worx Full time

Talent Worx is excited to welcome a knowledgeable SAP CRM Consultant to our growing team. In this role, you will play a crucial part in implementing and supporting SAP Customer Relationship Management (CRM) solutions that drive our clients' customer engagement and sales processes. Your expertise will help organizations streamline their customer interactions, enhance service delivery, and ultimately improve customer satisfaction. As an SAP CRM Consultant, you will engage directly with clients to understand their needs, configure the SAP CRM module accordingly, and provide ongoing support to ensure successful adoption and usage of the system. Requirements Key Responsibilities: Implement and configure the SAP CRM module to align with client business processes and requirements. Analyze business needs and translate them into actionable functional specifications for SAP CRM solutions. Perform system testing and user acceptance testing to validate functionalities and address any bugs or issues. Provide training and support to end-users, ensuring effective utilization of SAP CRM tools and features. Collaborate with cross-functional teams to integrate SAP CRM with other SAP modules, enhancing overall process flow. Monitor and troubleshoot system issues, providing timely resolutions to enhance client satisfaction. Required Qualifications: Bachelor's degree in Information Technology, Business Administration, or a related field. A minimum of 3-5 years of experience as an SAP CRM Consultant with hands-on implementation and support experience. Strong understanding of customer engagement processes, including marketing, sales, and service functionalities within SAP CRM. Proficiency in configuring SAP CRM functionalities such as marketing campaigns, sales orders, and service management. Excellent analytical skills and attention to detail when assessing business requirements. Strong communication and interpersonal skills for effective collaboration with clients and team members. Benefits Talworx is an emerging recruitment consulting startup, hiring for our client which is a leading big 4: Our client is a British multinational professional services network headquartered in London, England. It is the largest professional services network by revenue and number of professionals in the world and is considered one of the Big Four accounting firms

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