Concierge Contract Manager

First Things First - What We Can Offer You Responsible Time Off Comprehensive medical, dental, vision package with 100% employer paid options 401k/Retirement Plan with 6% employer match Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time Talent Referral Program – get rewarded for referring a friend to join our team Flexible work environment Diverse training & internal networking opportunities across all of our product lines Opportunities for career progression and development For in-office roles in Broomfield, CO we offer a dog friendly environment, happy hours and office games, and free parking Check out our website for more about working at Simpro Group ************************************************************** Job The Concierge Contract Manager is a member of the global Concierge team and responsible as the final The ideal candidate will have a strong understanding of financial processes, excellent communication and objection handling skills, and a proven ability to resolve discrepancies effectively. What You’ll Do Contract Management Review, process, and manage customer contracts from creation to execution. Ensure all contract terms and conditions are accurately reflected in our billing system. Work with the sales and legal teams to resolve any contract-related issues or discrepancies. Resolve contract issues Accounts Receivable & Collections: Monitor accounts receivable to identify overdue accounts. Initiate contact with customers via phone and email to collect payments on past-due invoices. Negotiate payment plans and resolve billing disputes in a professional and timely manner. Document all collection activities and customer interactions accurately in our CRM and accounting software. Prepare and send dunning notices and final demand letters when necessary. Provide weekly or bi-weekly reports on the status of collections and aging accounts. Process Improvement: Identify and implement process improvements to enhance efficiency in the contract management and collections workflow. Collaborate with other departments to streamline billing and payment processes. Experience: Minimum of 3-5 years of experience in accounts receivable, collections, or a similar financial role. Prior experience in a software or technology company is a plus. Experience with contract management is highly desirable. Skills: Proficiency in accounting software (Revenue Cloud a plus) and CRM systems (e.g., Salesforce). Excellent written and verbal communication skills. Strong negotiation and problem-solving abilities. High level of attention to detail and accuracy. Ability to work independently and manage multiple tasks simultaneously. Familiarity with legal contract terminology and payment processing. Nice to Have: Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent work experience. What You’ll Bring Core values required of all Simpro, AroFlo, BigChange & ClockShark employees: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. So, if you'd like to join a fun and progressive organization where there are opportunities to develop your career, please apply now with your CV/resume. *Please note, no agencies will be accepted in the recruitment of this role. Remote positions are only open to candidates residing in AL, AZ, CA, CO, FL, GA, HI, IL, IN, KY, MA, MN, MO, NC, NJ, NM, NY, OH, OR, PA, RI, SC, TX, UT, WA. Due to legal, tax, and business considerations, we are unable to hire outside these locations at this time. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.