Supervisor
1 month ago
Job Role :
Branch Engagement: Support Business Team for Launching of New ML Branches. Disbursement and Collection updation: Ensure timely disbursement and 100%. Collection updation in microsure and LMS for across ML branches. Training Management: Circulate the training materials & train/ handhold Ops staff on common errors and new process / policy changes. Stakeholder Management: Efficiently Co-ordinate between respective departments.(Sales, Credit, CDU, Cops, Admin, Accounts, IT, BPRG Team) for respective work and day to day activities. Branch Quality: Nil KYC in IA, Timely closure of CFV Errors, Timely closure of Insurance Claims. Drive compliance to laid down policies and procedures and show consistent improvement in File Evaluation & Branch Evaluation Scores.
Key Responsibilities :
Audit & Compliance: Closely work/coordinate with File audit/Internal audit and Branches to review the reports, ensure observations are in line with latest policy. Follow-up and closure of audit observations
MIS Management: Publish MIS and reports on Timely basis and Ensure real time updates to Seniors and Branches
Process & System: Drive Branches to complete activities within agreed TAT. File Dispatch TAT, Timely closure of Insurance and collection open items, Disb Recon open items, Timely closure of disbursement payment return cases.
SOD & COD Process: Ensure timely SOD & COD Process followed by branches on Daily basis.
- Initiatives: Take the initiatives on Process standardization and automation
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