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Sr Business Analyst
1 month ago
The Sr Business Analyst (DTC- Customer Discovery) will play a crucial role in analyzing and interpreting data to inform strategic decisions, identifying opportunities for process improvements, and ensuring that business requirements are accurately captured and communicated. This role involves collaborating with cross-functional teams to align projects with business objectives and enhance the customer experience in a fast-paced, global fashion retail environment. As a Sr Business Analyst, you will: Analyse and document business requirements for complex front-end multi-channel customer experience projects using Agile methodologies (Scrum / Kanban). Collaborate with cross-functional teams including UX/UI designers, developers, and stakeholders to ensure business needs are accurately captured and communicated. Support project timelines by identifying and mitigating risks and resolving requirements-related bottlenecks. Drive continuous improvement by identifying opportunities for process optimization and efficiency. Utilize data-driven insights to inform strategic decisions and demonstrate the impact of business analysis. Foster a culture of collaboration, agility, and innovation. THE STUFF THAT SETS YOU APART Must-Have Experience & Skills: Strong analytical skills with the ability to interpret data and provide actionable insights. Experience in gathering and documenting business requirements. Business Analyst working with e-commerce platforms like SAP Hybris / SAP Commerce Cloud / Salesforce Commerce / Magento (any) Domain: Retail / FMCG experience (preferred) Soft Skills: Exceptional communication and leadership abilities. Strong problem-solving skills. Ability to thrive in a dynamic environment. Education: Bachelors degree in computer science, Information Systems, Marketing Technology, or related field. Relevant certifications (e.g., Certified ScrumMaster, PMI-ACP, SAFe Agilist) are a plus. Nice to Have skills: Experience in the retail industry, particularly within a global context. Proficiency in Agile project management tools (JIRA, Trello, Azure DevOps). Understanding of front-end technologies and platforms such as: React, Angular, Vue.js, HTML / CSS, JavaScript Familiarity with web analytics tools such as: Google Analytics, Google Tag Manager (GTM) Proven track record of collaborating cross-functional technology teams in front-end development or customer experience projects. Experience in analyzing and mapping customer journeys, and familiarity with digital marketing tools. We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF . ACT COURAGEOUSLY . SHOW YOU CARE . At DM your technical capability will go hand in hand with the below: Great relationship management that delivers results through effective teamwork Youll be a proud custodian to our DMs culture, embodying what we stand for and encouraging others to do the same. Youll help build a highly engagedteam ensuring a collaborative culture andproviding guidance&support to other team members. You will take ownership for your own development, proactively seeking out feedback to build self-awareness. You will bring the outside-in; youll share best practice across the team / business and encourageideas sharing as well ascollaborative problem solving. Youll lead the wayand role model on all thingsDE&I & wellbeing.
