Trade Support Analyst

2 weeks ago


Pune, Maharashtra, India Creospan Inc. Full time

We are seeking a highly skilled Trade Support Analyst with expertise in Production Support to ensure seamless trade execution and post-trade operations. The ideal candidate will be responsible for ensuring the smooth processing of pre-order and post-order transactions, trade reconciliation, and issue resolution in a high-paced financial environment.

Key Responsibilities
  • Provide L2/L3 production support for trade operations, ensuring timely resolution of issues.
  • Monitor and support pre-order processing, post-order processing, and trade reconciliation.
  • Identify and troubleshoot trade-related discrepancies and escalate critical issues as needed.
  • Utilize ServiceNow for ticketing and incident management.
  • Write and execute SQL queries to analyze trade data and troubleshoot database issues.
  • Collaborate with cross-functional teams, including traders, operations, and IT teams, to resolve system issues efficiently.
  • Perform high-level debugging and analyze logs to detect root causes of system failures.
  • Ensure compliance with internal policies and regulatory requirements.
  • Continuously work on process improvements to enhance system efficiency and performance.
Required Skills & Qualifications
  • 5+ years of experience in Production Support within the Wealth Management or Investment Banking domain.
  • Strong understanding of trade lifecycle, pre-trade/post-trade processing, and reconciliation.
  • Proficiency in SQL and hands-on experience with database troubleshooting.
  • Experience using ServiceNow or other ticketing/incident management tools.
  • Strong analytical and problem-solving skills with expertise in high-level debugging.
  • Experience working in Unix/Linux environments is a plus.
  • Excellent communication skills and ability to interact with stakeholders across different teams.
  • Ability to work under pressure and handle critical production issues efficiently.
Preferred Qualifications
  • Experience with FIX protocol and order management systems.
  • Knowledge of scripting languages (Python, Shell Scripting) for automation.
  • Familiarity with cloud-based environments (AWS, Azure) is a plus.


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