Trade Support Analyst
2 weeks ago
We are seeking a highly skilled Trade Support Analyst with expertise in Production Support to ensure seamless trade execution and post-trade operations. The ideal candidate will be responsible for ensuring the smooth processing of pre-order and post-order transactions, trade reconciliation, and issue resolution in a high-paced financial environment.
Key Responsibilities- Provide L2/L3 production support for trade operations, ensuring timely resolution of issues.
- Monitor and support pre-order processing, post-order processing, and trade reconciliation.
- Identify and troubleshoot trade-related discrepancies and escalate critical issues as needed.
- Utilize ServiceNow for ticketing and incident management.
- Write and execute SQL queries to analyze trade data and troubleshoot database issues.
- Collaborate with cross-functional teams, including traders, operations, and IT teams, to resolve system issues efficiently.
- Perform high-level debugging and analyze logs to detect root causes of system failures.
- Ensure compliance with internal policies and regulatory requirements.
- Continuously work on process improvements to enhance system efficiency and performance.
- 5+ years of experience in Production Support within the Wealth Management or Investment Banking domain.
- Strong understanding of trade lifecycle, pre-trade/post-trade processing, and reconciliation.
- Proficiency in SQL and hands-on experience with database troubleshooting.
- Experience using ServiceNow or other ticketing/incident management tools.
- Strong analytical and problem-solving skills with expertise in high-level debugging.
- Experience working in Unix/Linux environments is a plus.
- Excellent communication skills and ability to interact with stakeholders across different teams.
- Ability to work under pressure and handle critical production issues efficiently.
- Experience with FIX protocol and order management systems.
- Knowledge of scripting languages (Python, Shell Scripting) for automation.
- Familiarity with cloud-based environments (AWS, Azure) is a plus.
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