SOC Operations Manager

2 days ago

Hyderabad, India Soarg Technologies Full time

Key Responsibilities

Team Management & Leadership

  • Manage and mentor a team of Level 1 and Level 2 SOC analysts.
  • Conduct regular team reviews, performance evaluations, and skill development plans.
  • Foster a culture of continuous learning, collaboration, and accountability.

SOC Operations Oversight

  • Oversee 24/7 SOC operations, ensuring adherence to SLAs and KPIs.
  • Monitor escalation workflows for alerts, incidents, and investigations.
  • Ensure proper case documentation, knowledge base updates, and handover processes.

Incident Response & Analysis

  • Supervise triage, analysis, containment, and resolution of security incidents.
  • Provide guidance on complex threat investigations and escalations.
  • Coordinate with clients during major incidents and post-incident reviews.

Process & Compliance

  • Drive process improvements in alert management, reporting, and escalation procedures.
  • Ensure SOC operations comply with regulatory standards (ISO 27001, GDPR, etc.).
  • Maintain and enhance SOC runbooks and standard operating procedures (SOPs).

Client & Stakeholder Management

  • Act as the point of contact for client escalations related to SOC operations.
  • Deliver periodic SOC reports, dashboards, and incident summaries.
  • Support client onboarding, service reviews, and audit requirements.

Required Skills & Qualifications

  • Experience: 25 years in Security Operations, with at least 1–2 years in a supervisory or lead role.
  • Technical Knowledge: Strong understanding of SIEM platforms (e.g., Splunk, QRadar, ArcSight, LogRhythm).
  • Familiarity with EDR, SOAR, threat intelligence, IDS/IPS, firewalls, and cloud security tools.
  • Incident response methodology and threat detection frameworks (MITRE ATT&CK, Cyber Kill Chain).
  • Leadership Skills: Ability to manage, mentor, and motivate a young SOC team.
  • Communication: Strong written and verbal skills for interacting with clients and stakeholders.
  • Certifications (preferred): CEH, CompTIA Security+, CySA+, SSCP, or SOC Analyst certifications.

Key Attributes

  • Strong problem-solving and decision-making abilities.
  • Ability to perform under pressure in a 24/7 SOC environment.
  • Detail-oriented with a focus on process improvement and operational excellence.
  • Team-first mindset with passion for developing cybersecurity talent.

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