Transition Manager
3 weeks ago
Transition Senior ManagerLocation:
NCR (New Delhi)
Become familiar with who we are and what we do.Our Client is a global service company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing X that propels us as partners towards Xponential growth.
Curious about the role? Let's take a closer look.
Here are our expectations: You will be responsible for:Managing and lead TransitionsLead processes due diligence to define scope of process transitions (Finance, HR, Information technology, WFM, Operations)Lead and implement toll gate based methodology for transitions in line with Industry best practicesBe the customer's SPOC for all questions, decisions, actions and updates as applicable during the Transition period and Beta period.Support the project as the first escalation point for internal and customer issues.Drive governance calls and meetings for internal and customer updates.Plan for, conduct and manage relevant trainings to be delivered to transitions team.Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.Combining process migration activities along with IT implementationOptimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve qualityResponsible for risk management - understand the business and operational risks and develop and execute mitigation plans.Handle various responsibilities such as planning, scheduling, coordinating, and managing all aspect of the projectShould be comfortable to work with any of the agile modulesDecide deadlines and budget of the project accordinglyMaintain status report of the project and also keep a record of the previous reports
Skills Required6+ years of experience in Project Management for Business Process Outsourcing initiatives (locations, offshore, workforce changes)Excellent technical capabilities, strong communication skills, and effective project management abilitiesStrong presentation skills - including ability to lead workshops within the scope of transition projects,Strong proven client management skills, with the ability to facilitate and influence stakeholders,An ability to manage workload, with minimal direction, a self-starter with a strong sense of proactivityStrong analytical skills and attention to detailsRelevant experience in change management within large, high profile, high value, and complex transition programs
Are you the right fit? Heres what you need to succeedBachelors degree in any streamPMI PMP / Prince II certified preferredDemonstrable project management experience for min 6 yearsFluent in PowerPoint, Excel, MS Project, MS Visio
Not enough? Here are some other cool X factors to keep you pamperedFlexible scheduleFriendly work environmentState-of-the-art cafeteria
Are you ready to take off your career flight?Join us for Xponential career growth
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