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Area Service Manager

4 months ago

bangalore, India River Full time
About River
River is an electric vehicle startup building multi-utility scooters. The company builds products ground up with a strong focus on design and engineering. Currently, the company is in the expansion stage as we have commenced our vehicle deliveries in Bangalore with over 200+ vehicles on road. River is backed by marquee international investors - Yamaha Motor Co Ltd, Dubai based Al-Futtaim Group, Lowcarbon Capital, Toyota Ventures, Israel based Maniv mobility and US based Trucks VC. These are mobility focused funds backed by some of the big names in the automotive industry. River is founded by experienced automotive professionals and is a fast growing company with a team of 400+ people.
Website : : Whitefield, Bangalore (On-Site - Work from office only) and Service center
Key Responsibilities:
● You will be responsible for overlooking the channel service for Bangalore Operations
● Compliance with Service Quality Audit to ensure adherence to company guidelines.
● Manage Warranty reconciliation & approvals.
● Responsible for VOR TAT reduction.
● Be a point of contact for Customer complaint redressal
● Setting up initial workshop operations & ensuring workshop readiness.
● Responsible for Daily operational tasks Service Retention, NPS, Service Appointment penetration, Service TAT reduction.
● Recall/Field Fix completion.
● Promote VAS, Merchandise & Accessories sale.
● Ensure all manpower are technically trained beforehand on Service SOPs and adherence to process
● Responsible for Spares target achievement & maintenance of core parts inventory.
Ideal Candidate:
● B.E/B. Tech /M. Tech with 5+ years of experience in service operations preferably from a automotive background
● Excellent communication skills and people skills
● Excellent leadership and man- management skills , Excellent interpersonal skills, Ability to manage dealership operations.