TAM Director

Win and drive the Cloud Delivery customer experience Optimize end-to-end business processes to assure a positive Cloud Delivery to customers Presents recommendations and Oracle Cloud solutions clearly and concisely and focuses on key points to drive the adoption Works with Multiple XLOB teams and Partners to drive successful Oracle Pass / IaaS cloud adoption  Display exceptional people skills with proven experience in relationship building and partnering. Must work well in both team and individual settings and must be able to work with a geographically dispersed team Responsible for driving a high degree of satisfaction with Oracle's Cloud products including IaaS and SaaS and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term. Develops, coaches, motivates, and generally manages multiple Account Management and/or Technical Account Manager resources to attain/exceed defined customer objectives. 

Lead and direct the activities of TAMs and/or Systems Analysts, etc. and ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Develops short/medium and long term plans to successfully implement operational policies and achieve strategic objectives/results. Accountable for revenue and utilization related to named accounts, geography, product/solutions, or some combination thereof and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and resolved. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Operates as a key resource to the business unit’s general management. Considered an industry expert by employees, peers, customers, and competitors.

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