Manager – Infrastructure

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  Inviting applications for the role of Manager – Infrastructure & Logistics - CommunicationsIn this role, you need to Collaborate with senior stakeholders from multiple functions to identify their communication needs & develop a strategic communication agenda that aligns with their goals and objectives.ResponsibilitiesBuilding Management1. Facilities' health condition to be maintained at its best with eye to detailing works2. Review floor/campus for any damages and timely fix it adroitly3. Walkthrough weekly to assess if the condition of the campus/floor is maintained rightfully4. Look for any discrepencies in the campus/floor infrastructure and fix it with appropriate standards5. Infrastructure should be impeccable at all times - maintenance and supervisionClient Management1. Client visits should be well-planned and executed with zero error2. Be presentable of self and faciliites at all times 3. Bring in novelty to manage client visits and work with experience teams for execution4. Maintain up to date deck of facilities in right formats and tools5. Facilities should be maintained immaculately at all times Logistics Management1.Handling of day-to-day operations at site2.Coordinate with helpdesk and support team for resolution of tickets3.Prepare and evaluate FCI & SLA reports 4.Manage employee grievance and conduct huddles5.Manage pantry: consumables tracking and timely update on sourcing 6.Manage stores and R&M7.Handle client visits and end to end support8.Manage PR/PO/Invoices to track and closures Housekeeping Management1.Oversee the house keeping staff day to day cleaning activities.2.Sharing the feedback with Supervisor and housekeeping team as and when about the areas where cleaning has to be done3.And requesting supervisor to maintain Daily for monthly, weekly checklist. 4.And allocating weekend task for supervisor 5.Sharing the facilities feedback with the Vendor as and when about the issues faced in Empower6. Co-ordinate with vendor in getting the medical certificate for the All staffs present to certify they are physically fit7.Provide adequate training to the house keeping staff when ever required. 8.Report all work orders to engineering/maintenance any and all problems needing repairs.9.Ensure compliance with safety and sanitation standard.10. Recommend and implement methods to increase the quality of services.11. Notify staff of upcoming events and ensure proper preparation and staffing for each event Security Management1. Carry out internal and external patrols, day and night to ensure a safe and secureenvironment, recording maintenance issues, unusual Occurrences in the security report2. Security team ensures that those who should not be granted access to the Premises are professionally and politely prevented from gaining access or escorted inside the building.3. As part of the team undertake regular testing of fire alarms and other securityequipment and notifying the Security Manager of any issues of malfunctioning equipment.4. Monitoring and responding immediately to alarm system activations to check designated areas of concern. 5. Ensure that the Premises CCTV system is effectively and sensitively monitored by the security guards. Ensure and regularly check that the fire exit doors are maintained free of obstructions reporting any defects or maintenance issues as appropriate6. Support and comply with the Genpact Health and Safety, and Security policies andProcedures.7. Assist in the induction and training of new members of the team.8. Ensuring Security team to send and receive materials with relevant documentsEHS Support1.Updating of Red Book month on month and send the report on time 2.Participate & Co-ordinate for the Evacuation Drill for Genpact sites3.Prepare Evacuation Drill report and sharing the report with EHS Co-coordinator4.Co-ordinate for the Ergonomics Session for Employees5.Co-ordinate EHS related Trainings for Support function6.Conduct Site Safety Audits with EHS Auditor in all Genpact Facilities7.Constant Follow up and closure of EHS issues of all Genpact sites8.Collate & Prepare Sustainability Report of all sites and share it with the EHS Manager9.Daily Site walk and identify EHS related issues in the all Genpact SitesCompliance1. Manage legal compliances of the office space - campus and floor2. Timely follow up for renewals or amendments of the legal consents and approvals3. Work with legal department for updating legal register4. Compliances with respect to EHS should be maintained up to date5. EHS register should be timely reviewed with EHS - SMEs 6. Implement all legal consents' conditions without any deviations Transport Management1. Connect between employees and transport team to bridge the gap 2. Follow up on employee transport requests till closure3. Connect with transport coordinators for updates and follow up of issues resolution or facilitation on transport requests4. Ensure employees details are updated on timely basis with the transport desk Qualifications we seek in youMinimum qualifications.• Experience in digital content development, with strong capabilities in content writing. • Bachelor's degree in communications, journalism, or related field Preferred qualifications • Strong oral and written communication skills.• Demonstrate exceptional interpersonal skills to cultivate and sustain relationships with stakeholders at all organizational levels.• Proficient understanding of the creative process and open to creative critique.• Strong time management and problem-solving skills.• Demonstrated project management and story-telling skills. Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.