Senior Engineering Manager
2 months ago
Role
The Observability Platform powers data collection, processing, storage, query and analytics of billions of data points that the subsystem processes every minute. We are in the early stages of building a Platform Cloud Operations team responsible for Operational Excellence, Automations and tooling for Platform Infrastructure. As the Sr. Manager, you will be responsible for building and leading an impactful team of Cloud Operations Engineers & play a crucial role in supporting these platform teams. This team will have a unique opportunity to advocate and participate in building services that are resilient, effectively monitored, alerted and self-healed by applying software engineering practices to operate the platform.
Responsibilities
Hire and develop an engineering team, focused on making our industry-leading technology even more valuable to our customers. Diagnose and resolve systemic obstacles that prevent your team from delivering high-quality software. You will work with the team to develop long-term roadmaps to efficiently scale and manage our platform services. You will be responsible for the execution and deliveryof your team. You will cultivate an atmosphere of continuous improvement by serving as a mentor, and technical advisor. You will ensure that the platform is resilient, performant, compliant, and secure You will improve the cross-team/time zone/regional cooperation mechanisms, and provide Operational solutions in line with actual business scenarios based on business orientation. You will plan and support the career development of your team members.
Must-Have Qualifications
8+ years of cloud operations and automation experience 3+ years of strong hands-on experience on public cloud platforms specifically AWS or GCP. Experience with large-scale Kubernetes clusters in the public cloud Demonstrated experience leading cloud infrastructure and/or site reliability engineering teams focused on operational excellence and automated, self-service solutions. Demonstrated experience as a technical lead for successful, large-scale cloud projects. Experience building and managing global operational / SRE team(s), including team recruitment, new talent training, system operation/maintenance/coordination, and team culture building. Manage on-call processes to respond to performance and reliability issues, and establish standard processes for coordinating escalation to resolve issues and minimize downtime. Develop process specifications and plans for compliant access, configuration, disaster recovery, and fault handling of critical paths of platform services. Solid understanding of Operational Excellence principles including monitoring, alerting, error budgets, fault analysis, and other common reliability engineering concepts. Strong communication skills both verbal and written.
Preferred Qualifications
Passionate about distributed systems and working with highly scalable services CKA and HashiCorp-certified Terraform Associate certifications preferred Experience with deployment, operations & performance management of one or more of the following large-scale clusters such as Cassandra, Kafka, Elastic Search, MongoDB, ZooKeeper, Redis, etc. Experience with infrastructure automation and scripting using Python and/or bash scripting. Exposure to monitoring tools such as Splunk, Prometheus, Grafana, ELK stack, etc. in order to build observability for large-scale microservice deployments. Experience with security/compliance frameworks such as SOC2, PCI, and/or FedRAMP. Bachelors/Masters or equivalent experience in Computer Science, Engineering, or related technical field, or equivalent practical experience.
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