Product Manager

3 weeks ago

New Delhi, India Kraya AI Full time

Kraya-AI is a WhatsApp-first sales automation platform that helps businesses engage, qualify, and nurture leads at scale. We blend an integrated CRM, AI-driven conversation flows, and messaging automation integrations to turn every inbound message into revenue - reliably, compliantly, and fast.  


We’re looking for a Product Manager to own the end-to-end lifecycle of key product areas - from discovery to launch to iteration. You’ll sit at the center of Engineering, Design, GTM, and Customer Success to ship delightful, data-driven features that move core business metrics (conversion, activation, qualification rate, time-to-first-response, retention etc).  



CTC: 10 - 13 LPA

Expected Joining: within 2 weeks


Responsibilities


  • Drive roadmap & strategy: Define outcomes, prioritize features, and maintain a transparent roadmap aligned to company goals.
  • Ship features end-to-end: Author PRDs, align stakeholders, run sprint rituals, and launch features owning everything from start to finish. Communicate clearly and often weekly status, post-launch readouts, and roadmap updates for stakeholders.
  • Own discovery: Meet regularly with customers; synthesize qualitative insights and quantitative data into actionable problem statements and specs.
  • Understand the ecosystem: Perform market/competitor research; maintain a living landscape of messaging/CRM/conversational AI players and opportunities.
  • Measure & iterate: Instrument analytics, set success metrics, and iterate quickly based on performance and user feedback. Build and maintain KPIs (e.g., activation, time-to-value, qualification rate, message delivery/quality rating, WA template approval, churn/expansion).
  • Cross-functional leadership: Manage a team of engineers and designers to manage scope, make trade-offs; keep blockers visible and decisions documented.  
  • Collaborate with Design to produce wireframes/prototypes and validate with stakeholders before committing to code.
  • Quality & execution: Drive acceptance criteria, edge-case handling, and UAT; ensure accessibility, reliability, and performance are non-negotiable.
  • Evangelize the product: Communicate vision, decisions, and outcomes to internal teams, customers, and partners.


Required Qualifications


  • 3+ years of Product Management experience. preferably in **B2B SaaS**, owning meaningful product scopes from conception to launch and iteration.
  • Strong **data fluency**: comfortable defining metrics, writing tracking specs, exploring data, and making trade-offs from evidence.
  • Demonstrated **cross-functional leadership** with Engineering and Design; you’ve shipped multi-team features on time and to quality.
  • Excellent **written communication** (PRDs, specs, release notes) and **verbal communication** (stakeholder alignment, customer calls).
  • An **eye for UX** and systems thinking - able to simplify flows without losing power.
  • Familiarity with **Agile** practices and backlog/roadmap management.
  • Knowledge of working with **AI/LLMs** (prompting, guardrails, evaluation, conversation design, agentic workflows).
  • Technical understanding of building full stack applications and cloud basics.
  • Coding experience in any programming language. preferably Python


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