Senior Software Engineer

*Job Description* *Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.* We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents' efficiency * What You Will Do Every Day: * * Design, develop, and maintain reactive microservices and APIs using Java 11 and Vert.x framework. * Work with Typescript and GraphQL where applicable to support API layers and integration. * Own the architecture of backend components ensuring performance, scalability, and maintainability. * Collaborate with cross-functional teams including frontend engineers, product managers, QA, and DevOps to deliver seamless user experiences. * Implement best practices for API design, component modularity, and code quality. * Conduct thorough code reviews, mentor engineers across experience levels, and foster a culture of learning and technical excellence. * Identify, analyze, and resolve performance bottlenecks, scalability challenges, and usability concerns. * Advocate for and evangelize modern software engineering practices such as reactive programming, CI/CD, testing, documentation, and secure development. * Contribute to the technical roadmap and help shape strategic decisions focusing on sustainable and scalable infrastructure. * What We're Looking For: * * 4 to 6 years of professional software development experience with strong focus on backend development. * Solid programming skills in Java 11 with a deep understanding of object-oriented design, concurrency, and reactive programming paradigms. * Hands-on experience with Vert.x or similar reactive, event-driven frameworks. * Strong experience designing and developing microservices-based architectures. * Familiarity with RESTful APIs, GraphQL, API specification tools (OpenAPI/Swagger). * Proficiency with containerization (Docker) and orchestration (Kubernetes). * Experience working with cloud platforms such as AWS and Google Cloud. * Knowledge of database systems, both relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Redis). * Excellent analytical and problem-solving abilities along with proactive debugging skills. * Strong written and verbal communication skills. * Experience producing technical documentation, architecture diagrams, and clear API specifications. * Comfortable working in agile development environments and collaborating with cross-functional teams. * Nice to Have: * * Fullstack development experience including Typescript and frontend frameworks. * Contributions to open source projects, especially related to backend or cloud-native technologies. * Familiarity with CI/CD pipelines, automated testing frameworks, and monitoring tools. * Understanding security best practices for backend services including authentication, authorization, and data protection. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. *The intelligent heart of customer experience* Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.