SAP BASIS

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.  What you'll do This is your opportunity to take a client leadership role in delivering transformative cloud solutions for our clients as a Senior BASIS Customer Service Manager in SAP Enterprise Cloud Services (ECS). This position is designed for an experienced professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery. As a Senior BASIS Customer Service Manager, you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies and mentoring junior team members. Your expertise will be instrumental in SAP’s mission of enabling digital transformation for businesses worldwide. Your key responsibilities include: Leading strategic client engagements and acting as the primary point of contact for high-priority issues. Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals. Driving innovation by offering expert guidance on SAP technologies and solutions. Overseeing the delivery of complex SAP cloud solutions, ensuring excellence in execution and client satisfaction. Collaborating with cross-functional teams to design, implement, and optimize service delivery processes. What you bring As our ideal candidate, you bring: A minimum of 6+ years of experience  in client-facing roles, with demonstrated expertise in strategic account management and service delivery. A proactive, results-oriented personality complemented by strong interpersonal skills Advanced knowledge in IT/cloud services , with specific expertise in SAP Basis, ITIL frameworks, and ticketing systems. Proven skills in escalation management , stakeholder engagement, and contract management. Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios. Outstanding communication skills in English (German is a plus). A Bachelor’s degree or higher in a technical or business-related field (preferably in Computer Science, Engineering, or IT Management). You will stand out if you also demonstrate: Experience in leading international and multicultural teams. ITIL certification Meet your team Join a high-performing and supportive team that thrives on collaboration and innovation. Our team fosters a culture of trust and mutual respect, celebrating milestones and encouraging continuous development. This is your chance to make a significant impact in one of the world’s largest private cloud service environments #SAPInternalT4 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.