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Enterprise Account Manager

3 months ago

Kolkata, India HP Full time
Job Summary• This role is responsible for cultivating strong relationships with enterprise clients, understanding their needs, and utilizing consultative sales methods to identify growth opportunities. The role creates and executes account plans, collaborates across teams to address client concerns, and uses data to support strategic business plans. The role stays updated on industry trends and continuously improves skills through training.

Responsibilities• Builds professional working relationships with clients maintaining a high level of customer loyalty and developing a deep understanding of clients’ needs.• Utilizes consultative-selling techniques to identify growth opportunities within existing accounts and align the organization’s capabilities to client business and IT priorities.• Develops and executes account business plans including transactional and strategic initiatives to grow the organization’s business.• Collaborates with cross-functional teams to address client issues and concerns ensuring timely and satisfactory issue resolution.• Utilizes data-driven insights to track account performance and identify trends to make decisions about account strategy.• Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques.• Focuses on customer retention and timely contract renewals to ensure ongoing revenue for the organization.• Stays updated on the organization’s offerings as well as industry trends to offer insights and solutions that align with clients' needs.• Acts as an advocate for the clients and integrates their feedback to enhance the organization’s offerings.• Participates in training sessions to improve skills and knowledge in account management, sales techniques, industry trends, and client relationship management.

Education & Experience Recommended• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 5-12 years of work experience, preferably in customer relationship management, account management, or a related field or an advanced degree with little or no work experience.

Preferred CertificationsNA

Knowledge & Skills• Account Management• Business Development• Business Planning• Business To Business• Cross-Selling• Customer Relationship Management• Finance• Market Share• Marketing• Merchandising• Product Knowledge• Sales Management• Sales Process• Sales Prospecting• Sales Strategy• Sales Territory Management• Salesforce• Selling Techniques• Upselling• Value Propositions

Cross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer Centricity

Impact & Scope• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity• Responds to routine issues within established guidelines.

Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.