Customer Experience

6 days ago

gurugram, India Gabit Full time

Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Our philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare.


We offer personalised nutrition and fitness programs to achieve health goals like weight loss and manage chronic conditions like pre-diabetes, diabetes, gut health along with fitness wearables and science backed skincare products thus helping users upgrade their health.


About the role:


As a Customer Experience Ninja at Gabit, you will decode customer needs and recommend personalised solutions, while delivering a memorable experience in their health journeys. You will play a crucial role in understanding user concerns and ensuring a resolution resulting in a seamless experience, ensuring customer satisfaction while building a strong relationship with our user base.


Partner with customers throughout their health journey, beginning with a seamless onboarding experience and continuing as you help them adhere to their personalized health plans. Your role is crucial in supporting customers to achieve their health goals, enhancing their satisfaction, and promoting long-term engagement with our platform.


What your day would look like :


  • Work closely with cross-functional teams to ensure a seamless customer experience
  • Manage user queries on different platforms – email, chat, call and social media
  • Provide accurate information on products, services, pricing, and promotions
  • Respond promptly to customer inquiries via phone, email, and live chat
  • Investigate and resolve customer issues efficiently
  • Communicate solutions clearly and concisely
  • Guide new customers through the initial setup process, ensuring they understand how to use the platform
  • Provide ongoing support by answering questions, addressing concerns, and encouraging customers to stay on track with their health goals
  • Regular check-in with customers to monitor their progress and offer advice or adjustments to their plans as needed throughout their fitness journey
  • Educate customers about the various features of the platform
  • Gather and relay customer feedback to the product development team to help improve the platform and address any issues
  • Motivate customers to stick with their health plans


Say hello if you’ve got :


  • Excellent communication skills
  • Customer-focused attitude
  • Ability to remain calm and composed in challenging situations
  • Ability to manage multiple customer relationships and track progress effectively
  • Strong problem-solving skills and the ability to think on your feet

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