ARA Resources Pvt. Ltd. | Security Operations Center Shift Supervisor | pune
18 hours ago
About The Company:
Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. It's 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. .
The Role:
The SOC Shift Supervisor will be responsible for managing a team of SOC Operators who assess, analyze, and respond to global security incidents. This role will oversee the execution of standard operating procedures and quality assurance. When necessary, the Shift Supervisor will need to demonstrate the ability to monitor cameras and alarms, dispatch associated calls via telephone, operate access control technology, and provide general assistance to SOC Operators. The Shift Supervisor will be required to partner with crisis management stakeholders and facilitate necessary escalations. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Supervisor will be accountable for customer service tasks that provide critical information and assistance to travelers, static employees, and potential third parties
Key Responsibilities:
- Manage a team of SOC Operators on multiple shifts supporting 24/7/365
- Oversee the daily operations of the SOC.
This includes, but is not limited to the following:
- Training
- Shift Scheduling
- Time and Attendance
- Performance Achievement
- Career Development
- Leadership Briefings
- Conduct training and tabletop exercises as necessary for SOC operators to improve on SOC protocols, operator proficiency, and readiness
- Demonstrate expertise developing guidance procedures, and review processes and workflows to create efficiencies.
- Work collaboratively with the SOC and security team members to prepare for, respond to, and recover from all incidents and crisis events that may impact.
- Communicate and disseminate information, using established communication processes.
- Ensure senior security management is apprised of all significant local and global events in real-time, and documentation is maintained.
- Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary.
- Interface with security officers, managers, guard force, facilities management, and other operations support functions.
- This position requires schedule flexibility. Candidate must be willing to observe, coach, and communicate with all shifts, and on weekends and holidays as necessary.
- The Shift Supervisor will fulfill the role of a SOC Operator as needed, which includes but is not limited to answering routine and emergency calls, monitoring alarms, and video equipment including fire alarms, door alarms, and duress alarms.
- Perform other tasks and duties of a similar nature and scope as assigned
Skills Required:
Preferred Skills:
Language Skills: Bilingual (English, Hindi)
Professional Skill Requirements:
- Great active listening skills
- Rapport building skills
- Patient and empathetic attitude
- Adaptability and flexibility
- Ability to analyze threats and envision potential or real time impact to operations
- Attention to detail, excellent reading and writing abilities, and highly effective communication skills.
- Utilize sound judgement to determine actions required when dealing with employees.
- Demonstrated analytical and problem-solving skills.
- Must be flexible and possess the ability to function in highly stressful situations with changing priorities.
- Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, etc.)
- Mediate conflict with tact and diplomacy
- A dependable team player with business maturity, enthusiasm, and a positive attitude.
- Highly motivated, self-starting individual with ability to multi-task and manage to timelines.
- Excellent customer service skills & written/oral communication skills.
- Must be able to work with and protect highly confidential information
- Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions.
- Strong decision-making ability during emergency situations.
- Demonstrated ability to drive organizational change, change management
- Ability to influence and build strategic vision
- A working knowledge of security principles, concepts, and technologies
- Experience as an Accenture SOC Shift Supervisor is strongly preferred
Qualifications & Experience:
- Bachelor’s degree
- A minimum of 2 years of experience in security operations or similar operations center
- A minimum of 2 years of experience working with Intrusion Detection, Access Control, CCTV systems and risk monitoring.
- Minimum 2 year supervisory experience in a Security Operation or Command Center role.
-
pune, India ARA Resources Pvt. Ltd. Full timeAbout The Company:Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, all powered by the world's largest network of Advanced Technology and...
-
Pune, India ARA Resources Pvt. Ltd. Full timeAbout The Company:Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, all powered by the world's largest network of Advanced Technology and...
-
Pune, India ARA Resources Pvt. Ltd. Full timeAbout The Company: Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, all powered by the world's largest network of Advanced Technology...
-
Security Operation Center Shift Supervisor
5 months ago
Pune, Maharashtra, India Ara resources Full time**About The Company**: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song - all powered by the world's largest network of...
-
Security Operation Center Shift Supervisor
5 months ago
Pune, Maharashtra, India Ara resources Full time**About The Company**: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song - all powered by the world's largest network of...
-
Senior Information Security Analyst
3 weeks ago
Pune, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt LtdAra's client delivers data protection and management for the cloud era. Cloud Platform is built on AWS and offered as-a-Service, delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of...
-
Senior Information Security Specialist
4 weeks ago
Pune, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd : Ara's client is a leading provider of cloud-based data protection and management solutions. Their cloud platform is built on AWS and offers globally accessible, infinitely scalable, and completely autonomous enterprise data resiliency. Customers can reduce costs by up to 50 percent by freeing themselves from unnecessary...
-
Senior Information Security Specialist
3 weeks ago
Pune, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd : Ara's client delivers data protection and management for the cloud era. Cloud Platform is built on AWS and offered as-a-Service, delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of...
-
Senior Java Developer Position
2 weeks ago
Pune, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd :Ara Resources Pvt Ltd is a leading Indian multinational information technology service and consulting company based in Bangalore. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services.The...
-
Senior Java Developer
3 weeks ago
Pune, Maharashtra, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd :Ara Resources Pvt Ltd is an Indian multinational information technology service and consulting company based in Bangalore. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services.The Role...
-
Security Operations Center Shift Supervisor
2 months ago
Pune, Maharashtra, India Vanguard consulting Full timeThe SOC Shift Supervisor will be responsible for managing a team of SOC Operators who assess, analyze, and respond to global security incidents. This role will oversee the execution of standard operating procedures and quality assurance. When necessary, the Shift Supervisor will need to demonstrate the ability to monitor cameras and alarms, dispatch...
-
Cybersecurity Professional
2 weeks ago
Pune, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd : Ara's client delivers cutting-edge data protection and management for the cloud era. Their Cloud Platform is built on AWS and offered as-a-Service, delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from...
-
JMeter Test Engineer
2 weeks ago
Pune, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd :Ara's client is a leading IT solutions provider, offering Applications, Business Process Outsourcing and Infrastructure services globally.The Role :JMeter Test EngineerKey Responsibilities :Performance metrics collection and analysis of API/Web Services.- Train and retain technology group members for knowledge management.- Author...
-
Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd: Ara's client is a leading provider of data and operational resilience solutions. Our Data Resiliency Cloud is a SaaS solution that enables customers to simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. The Role: As a Technical Support Engineer, you will...
-
Instructional Designer
4 weeks ago
Pune, Maharashtra, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd :Ara Resources Pvt Ltd is a leading provider of end-to-end enterprise software Application Lifecycle Management services. Our mission is to redefine the landscape of application development and empower businesses to thrive in the digital era.The Role : Instructional DesignerKey Responsibilities :- Design and develop engaging...
-
Staff Software Development Engineer
4 weeks ago
Pune, Maharashtra, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt LtdAra's client enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at scale SaaS solution. Our customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption.Key...
-
Senior Software Architect
4 weeks ago
Pune, Maharashtra, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd :Ara's client is a pioneer in enabling cyber, data, and operational resilience for every organization with the Data Resiliency Cloud, a SaaS solution that simplifies data protection, streamlines data governance, and provides data visibility and insights as organizations accelerate cloud adoption. The Role :Senior Software Engineer...
-
Software Development Engineer
4 weeks ago
Pune, Maharashtra, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt LtdAra's client is a pioneering company in the field of cyber, data, and operational resilience. They offer a unique SaaS solution, the Data Resiliency Cloud, which enables organizations to simplify data protection, streamline data governance, and gain valuable insights as they accelerate cloud adoption.The RoleWe are seeking a highly...
-
E-Learning Developer
2 weeks ago
Pune, Maharashtra, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt LtdAra Resources Pvt Ltd is a leading provider of end-to-end enterprise software ALM - Application Lifecycle Management services empowering Enterprises & Start-Ups. Our mission is to redefine the landscape of application development. As a pioneering Low Code Rapid Application Development company, we empower businesses to thrive in the...
-
Technical Support Specialist
2 weeks ago
Pune, Maharashtra, India Ara Resources Pvt Ltd Full timeAbout Ara Resources Pvt Ltd: Ara's client is a pioneering force in providing cyber, data, and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at scale SaaS solution. Our customers can simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud...
