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Technical Services Manager
3 months ago
Position: Technical Services Manager
Reports to: Head of Technical Service
Location: Electronic City-Bangalore
Email Id:
Website:
The Opportunity:
Phase Power Protection Pvt Ltd, India, which is a fully owned subsidiary of ERLPhase Power Technologies Ltd, Canada, seeks a professional, innovative and detailed individual for the position of Technical Services Manager. If you are a self-starter, customer success oriented, a dynamic team player, are technically well versed with Power Systems in general and with Power System Protection and Recording in particular, enjoy customer interaction as your profession and are looking to build a dynamic career, then this may be the position for you
Simply put, the Technical Services Manager is responsible for all technical aspects of our interface with the customer. Multi-tasking and time management are critical. Travel up to 50% may be required.
Job Purposes:
Maintain customer satisfaction by providing problem-solving to current and potential customers and to provide technical support to the sales team
Develop and maintain an expert level of technical expertise in electric power system protection and recording devices.
Assist and mentor junior engineers and technicians. Supervisory duties as assigned.
Responsibilities:
Help customers apply our products through visits, demonstrations, training courses and telephone contact.
Meet with our customers to determine the feature sets that our products need to have to succeed in the marketplace and provide this information to the Marketing team.
In collaboration with the other members of the Technical Services Group, providesupport to and to resolve customer concerns providing application notes, conference papers, responding to questions, webex demonstrations etc.
Contribute with customer service information for strategic plans and reviews done by Marketing; resolving problems; identifying customer service trends; determining system improvements
Assist in the preparation and presentation of successful bid proposals for PPPPL & ERL products, services and systems.
Be a secondary customer contact on primarily technical matters.
Participate in training efforts and assisting customers with the installation, commissioning and operation systems involving PPPPL & ERLPhase products, both on- site and from ERL offices.
Technical Service Engineer Page 1 of 2
PHASE POWER PROTECTION PRIVATE LIMITED
Centre Point, Plot No. 26A, Ground Floor, Electronic City-Phase 1, Hosur Road, Bengaluru 560100. Regd. Office: Backside A MS Bldg 28, R956, Chembur Colony, Near Gurudhwara, Mumbai400 074, India.
Participate in Industry technical meetings such as NASPI, IEEE, PSRC, etc.
Provide input to the manuals, datasheets, ordering guides etc. for use by the customers.
Provide support for ERLPhase marketing, sales, application engineering and development activities.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Develop and maintain an expert level of knowledge of ERL products and solutions to electric power system protection and automation.
Complete assigned work within agreed schedule and budget to a high level of quality.
Assume Project Management role on assigned projects.
Other duties as assigned.
Skills & Qualifications:
Bachelor Degree in Electrical Engineering or equivalent work experiences.
Minimum 15 years working knowledge of electric power systems and practices and philosophies
Working knowledge of protective relay application at utility or engineering firm and industry practices
Experience with EMTP, load flow and short circuit studies Passion for our customers to see them and ERL succeed.
Excellent technical training, speaking and writing skills
Ability to work cooperatively in team environment
Very strong computer and business software skills
Exceptional organization and "get it done" skills
Preferred Technical Qualifications:
Experience with electric power transmission, distribution, and generation systems
Experience in power systems protective relay and fault recorder use involving transmission lines and substations.
Basic knowledge and experience in networking design, analysis and troubleshooting
Knowledge of advanced communication protocols and communication system architecture.
Experience being a part of project teams and leading teams
Expert knowledge of system protection, integration and automation application.
Technical Service Engineer Page 2 of 2
