Manager/Senior Manager

About Credit Saison:

Established in 2019, CS India is one of the country's fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India's huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people.

Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Based in Singapore, over 1,000 employees work across Saison's global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil.

Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan's largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment.

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Job Description

Responsibilities

• Partner with Businesses to drive and align with the organization's business plan. Implement HR plans and solutions to achieve strategic business initiatives and deliver results.
• Analyzes trends and metrics in partnership with COEs to develop solutions, programs, and policies.
• Drive all HR projects closely with the business team covering employee engagement, performance management, organizational design, talent management, policy, and process review.
• Analyzes trends and metrics in partnership with COEs to develop solutions, programs, and policies.
• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.
• Consults with line management, providing HR guidance when appropriate.
• Provide HR policy guidance and interpretation.
• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Provides guidance and input on department restructures, manpower planning, and succession planning.
• Resolve employee issues/queries and address grievances. Conduct thorough investigations where required.
• Partnering with line management and employees to enhance employee engagement.
• Ensure adherence to legal compliance and governance guidelines in various business verticals / locations
• Driving various learning interventions and capability building programmes
• Monitor attrition and design strategies in collaboration with business function to reduce attrition
• Drive end to end Performance management cycle for the business units
• Create platform for solving employee grievances and ensure effective and timely resolution to same
• Effective stakeholder management

Skills and attributes for success

• This role requires an experienced, innovative, and resilient team player with excellent project management, communication, and leadership skills and a strong foundational understanding of the intersection of people partnering Recruitment, and HR operations
• Excellent project management, problem-solving, and delegation abilities, ability to manage complex global processes and programs
• Exceptional attention to detail, organizational skills, and ability to multi-task, prioritize, manage deadlines, and work under tight deadlines.

Qualifications

• Bachelor's or master's degree in a Relevant field
• At least 7-10 years of relevant experience
• Excellent command of spoken and written English
• Experience in NBFC or Financial services with a specific focus on leading business partnering for Branches, Sales, and Business development verticals is a must but should not be a limiting factor for the right candidate
• Experience leading and managing HRBP teams