Enablement Content Specialist

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About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Commvault is world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and Share all their data- anywhere and anytime.

As an organization, we committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer's business forward. We're all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on transparency, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.

Job Description Overview
Your Mission
: As an Enablement Specialist, you'll be instrumental in supporting our learning ecosystem. You'll primarily focus on
content and system management, data analytics, helpdesk support, content quality control, and improving learner's experience
. You'll also collaborate closely with Instructional Designers, identifying and resolving any issues to ensure the publication of high-quality, error-free training content in the learning management systems.

What You'll Do…

• Verify the content and publish it in Enablement systems, with standard operating procedure (SOP), ensuring glitch-free navigation of the courses for the learners.
• Report on enablement KPIs including content consumption, satisfaction scores, attendance for events, accreditation and other programs to stakeholders, participants, and leaders.
• Draw Program insights like content consumption across various types of learners, topmost consumed content and top drivers of the helpdesk tickets to take data driven actions and improve the learners' experience.
• Keep track of all the released content and ensure seamless discoverability with proper tagging/indexing.
• Own 'what and 'whereabouts of the Technical Enablement content, for swiftly sharing it with the learners struggling to find the content.
• Liaison with the Subject Matter experts and the persona-specific enablement leaders to triage and resolve the Enablement helpdesk tickets.
• Create Standard Operating Procedures (SOP) documents for publishing various types of content and resolving advanced helpdesk tickets.
• Post program recordings, decks and related materials to team sites and company intranet and communicate availability to stakeholders and participants.
• Provide audio/video editing and content publishing support as needed for high priority short turnaround projects.
• Contribute to content design templates and best practices to improve the quality and adoption of enablement content.

Who You Are…

• 2-4 years of overall experience in IT industry as a system administrator, preferably for Learning Management Systems.
• Must have experience in one of the Learning Management Systems like Docebo, Cornerstone, Showpad, Axonify, Vimeo etc.
• Must have excellent data analytics skills along with proficiency in tools like Advanced Microsoft Excel and PowerBI. Experience in Salesforce reporting with be a plus.
• Good hands-on experience with Microsoft office suite including MS Word, PowerPoint, Teams, Slack, Sharepoint, Outlook, and Onedrive.
• Experience with Helpdesk systems like Solarwinds is a plus.
• Experience/knowledge of video editing and packaging skills and software like Articulate Storyline, Camtasia, Adobe Premier etc. is a big plus
• Knowledge of Commvault product is a plus.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to

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