NET Support Analyst

3 days ago


India Zensar Technologies Full time

Job Title: Application – Support Analyst

Core Skill - .NET , C# scripting, FileMaker (Pro) basic level

Primary / Should Have : API integrations, SQL

Secondary / Could Have : Onespace

Good To Have : Insurance Domin knowledge

Key Responsibilities:

  • AMS to support experience
  • weekend support is for bi-monthly release deployments,
  • Resolving incidents and requests based on standard operating procedures,
  • Perform basic troubleshooting of application,
  • Escalate to L3 where necessary, Provide end user support,
  • Application monitoring and maintenance,
  • Conducting regular scheduled activities such as application releases and month end,
  • Incident management,
  • Ensure SOPs are created and maintained,
  • Identify opportunties for service improvement,
  • Running scheduled activities on a daily and monthly basis,
  • Incident Request /Service Request Mangement
  • Daily Application Checkout & Monitoring / Deployments on prod -1 and prod,
  • Monthly Patching Post checkout (Follow daily App checkout),
  • Housekeeping – Cleanup activity (Disk space alert/Share folder Alert- Application folder), DR & Testing (Dry Run)
  • Proactive License tracking/ Certificate Renewal,
  • Incident Management Process /SOT/Informing App manager on the MI in detail
  • Business Communication to stakeholders when required on Maintenance window,
  • Raise RITM based on adhoc request (server build/DB creation),
  • Adhoc Patching – Co-ordinate with respective team to get the details & fix,
  • Creating application documents / Datapack / Runbooks / KEDB for standard request,
    The Prod defect scope will be post warranty period.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 3-9 Years of Experience
  • Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
  • A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.

Mandatory:

  • 3 Days working from Client Office, Bangalore

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