
NET Support Analyst
3 days ago
Job Title: Application – Support Analyst
Core Skill - .NET , C# scripting, FileMaker (Pro) basic level
Primary / Should Have : API integrations, SQL
Secondary / Could Have : Onespace
Good To Have : Insurance Domin knowledge
Key Responsibilities:
- AMS to support experience
- weekend support is for bi-monthly release deployments,
- Resolving incidents and requests based on standard operating procedures,
- Perform basic troubleshooting of application,
- Escalate to L3 where necessary, Provide end user support,
- Application monitoring and maintenance,
- Conducting regular scheduled activities such as application releases and month end,
- Incident management,
- Ensure SOPs are created and maintained,
- Identify opportunties for service improvement,
- Running scheduled activities on a daily and monthly basis,
- Incident Request /Service Request Mangement
- Daily Application Checkout & Monitoring / Deployments on prod -1 and prod,
- Monthly Patching Post checkout (Follow daily App checkout),
- Housekeeping – Cleanup activity (Disk space alert/Share folder Alert- Application folder), DR & Testing (Dry Run)
- Proactive License tracking/ Certificate Renewal,
- Incident Management Process /SOT/Informing App manager on the MI in detail
- Business Communication to stakeholders when required on Maintenance window,
- Raise RITM based on adhoc request (server build/DB creation),
- Adhoc Patching – Co-ordinate with respective team to get the details & fix,
- Creating application documents / Datapack / Runbooks / KEDB for standard request,
The Prod defect scope will be post warranty period.
Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 3-9 Years of Experience
- Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
- A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.
Mandatory:
- 3 Days working from Client Office, Bangalore
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